Internal Sales Consultant

3 weeks ago

Johannesburg, South Africa Freedom Won (Pty) Ltd Full time

The **Internal Sales Consultant**will be responsible to grow and develop strong relationships with our customers by understanding their needs, and processing quotes and orders correctly and timeously. Offer excellent after-sales service.

Reporting to the **Commercial Manager**

Paterson Grade**:C1**

**Key Responsibilities**:

- Generating all customer quotes and orders accurately and timely to improve customer satisfaction.
- Liaising with the project manager and engineering team to ensure that solutions are correctly specified.
- Reduction of back orders and queries through effective management of stock on delivery.
- Increase in conversion rate of quotes to orders.
- Improved relationships between customers and Freedom Won.
- Identify the type of customer to increase sales by offering them the full basket of products -upselling. Notify them of specials and/or promotions.
- Regular feedback to customers on the status of backorders and inform them of any change in status.
- Send top customers backorder reports on a weekly basis where customers require this information.
- Request monthly stock-on-hand and average sales reports from top clients.
- Offer alternatives where possible.
- Manage your quote pipeline through regular follow-ups with customers. Follow quotes through to resolution and close off quotes on SAP.
- Follow up on RMAs to ensure transactions are not delayed.
- Professionally handle customer complaints through to resolution timeously.
- Record important client information on SAP and update business partner profiles accordingly.
- Keep business development consultants and account managers up to date.
- Pass all leads or potential projects on to the business development team.
- Be involved in specific tasks from time to time as defined by your manager.
- Professionally promote Freedom Won at all times through effective and regular clear communication.
- Inform the product management team of any items that may need to be added to SAP.
- Provide to support to regional account managers in terms of stock availability, lead times and basic technical queries.

**Essential Requirements**:

- Grade 12/Matric
- Basic understanding of the BESS & solar solutions
- Excellent verbal and written communication skills
- +- 3 years work experience within the renewable energies/energy storage industry
- Relevant Degree/Diploma e.g. BTech/BEng/NDEEN
- Additional sales qualifications are favourable.
- Efficient task completion
- Computer Literate

**Beneficial Requirements**:

- Excellent Verbal and Written Skills
- SAP Business One experience.
- Outstanding Formal Presentation Skills
- Persuasive, Adaptive, Innovative
- Decision-Making
- Strong Collaborator
- Marketing and Selling Skills

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