Internal Sales Consultant

2 weeks ago

Johannesburg, South Africa CipherWave Full time

**JOB PROFILE**:

- Job Title:
- Internal Sales Consultant- Division:
- Sales- Subdivision:
- None- Reports to:
- Chief Business Development Officer**WORKING RELATIONSHIPS**:

- Internal:
- Sales
- Accounts
- Customer Support
- Operations
- Management
- External:
- Suppliers
- Resellers
- Customers

**JOB SUMMARY**:

- Main purpose of position:
- Ensure that there is a maintained relationship within every customer account, within your allocated account base.
- Ensure that a strategy and a daily tactical plan is in place to maximise cross-selling, upselling and renewal opportunities so as to maintain a healthy sales pipeline, sales forecast and sales nett new closure of new business sales guided by your allocated new business sales target and allocated customer base.
- Responsibilities and duties:
- Identify any possible threats, competitors and consultant influences that may cause the customer to consider any form of cancellation.
- Ensure that you consistently meet agreed nett of churn sales new business targets.
- Weekly monitoring and reporting of contract renewal dates, and renewal proposals to be adhered to in order to maintain extremely high customer retention levels.
- Utilise and incorporate competencies of the services of any of our “Sales Specialist” & “Product Managers” to ensure that we offer our customers the best possible solutions and options for their business.
- Foster an atmosphere of self-study with regards to trends in the Telecommunications market so as to ensure that the company is viewed as a leader within our industry.
- Ensure that daily customer sales calls, sales contact and update calls are adhered to.
- Ensure that you remain relevant within the operational, finance and support workflow process to support your customer via these touchpoints.
- Attend all Sales and Relevant Internal meetings timeously.
- Work attendance is to be in line with the company set out work timelines.
- Must be able to develop and build a cross-sell matrix (white space report) against your account base as part of your account planning strategy and tactical approach.
- Understand each customers business segmentation, industry and core line of business which will help in turn for you to be able to offer suitable advice and solutions to the customer.
- Reporting via your sales forecast, sales pipeline and sales activity to be carried out and submitted to your reporting line on a weekly basis or whenever requested by your reporting line.
- Must be able to work as part of the sales team and extended departments on special projects and initiatives.
- Close positively on your agreed monthly sales targets as set out by your line manager.
- Must be well-spoken with extremely professional telephone skills and manners.
- Must be able to adhere to the company Vision, Mission and values at all times in a responsible manner.
- The above includes but is not limited to the required output.
- Desired skills & experience- Excellent telephone etiquette.
- Excellent time management and personal organizational skills.
- Ability to work to deadlines.
- Ability to work without close supervision.
- Ability to work closely with instructions.
- Excellent numeracy skills.
- Excellent communication skills.
- Strong attention to detail.
- Proficient at Microsoft Office.
- Proficient use of Excel.
- Telesales skills.
- Ability to demonstrate effective interpersonal and influencing skills.
- Demonstrate a good level of negotiation skills with internal and external customers.
- Minimum experience:
- Minimum of 2 years of Internal Sales experience required within the technology industry.
- Minimum qualification:
- Matric
- Additional requirements:
- Well presented.
- Professional.
- Enthusiastic.
- Flexible.
- Patient.
- Proactive.
- Punctual.
- Sense of humour.

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