Swedish Speaking Client Relationship Manager
1 week ago
An established International Contact Centre has an exciting career opportunity for a **Swedish speaking Client Relationship Manager** to join their international team in **Johannesburg, South Africa**. This **job** is ideal for the young professional, who wants to gain valuable experience in a multi-disciplinary environment, work with cutting edge technologies, while serving the European market in the online gaming industry. Does this sound like the perfect challenge for you? Keep reading
Your key **job** responsibilities as the **Swedish speaking Client Relationship Manager** in **Johannesburg, South Africa** will include:
- Coach and develop employees through continuous one-on-one sessions i.e. daily, weekly and monthly
- Effective resource planning by managing work attendance and leave
- Ensure all services levels are met
- Set key performance indicators and review performance according to KPI’s in conjunction with Operations head
- Anticipate escalations and take over requests when needed
- Conduct root cause analysis on all detractors
- Ensure escalations processes are maintained and implementation of new processes with team buy in
- Assign and monitor the productivity and quality of interactions performed by the team
- Ensure all work delivered is conducted with a high level of integrity
- Drive all day-to-day operational activities through to successful completion
- Manage the development, performance, capability, and capacity of the employees
- Perform quality assurance of current/completed requests with feedback provided to staff via a documented 1 on 1 session
Requirements for this **Swedish speaking Client Relationship Manager job** in **Johannesburg, South Africa**:
- Grade 12 certificate
- Must be bilingual (written and verbal) in** Swedish (Native)** and English
- Previous international Team Leader/Supervisory experience will be advantageous
- Fully computer literate in all Microsoft packages (Word, Excel, Outlook, and Internet)
- Availability to work shifts
If you meet the above requirements for this **Swedish speaking Client Relationship Manager job** in **Johannesburg, South Africa**, we would like to hear from you
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