Relationship Manager

3 months ago

Johannesburg, South Africa Bidvest Bank Full time

Primary Purpose

To generate revenue for Bidvest Bank by sourcing new clients and proactively managing the account to maximize profitability. To grow and retain a portfolio of high value banking relationships by performing proactive value adding partnership, by providing banking solutions and services to maintain and grow existing customer base. To develop and maintain a portfolio of important revenue generating client relationships within the defined affluent market segment.

Minimum Requirements

- Mandarin Speaking

Qualifications

- Matric

- NQF5 - National Diploma

- Finance/Certificate in Banking

- FAIS RE5 Completed within allocated timelines as prescribed by FSCA

- Recognized as per FSCA Relevant Financial qualification

Experience

- 2 years, Previous Business Banking and Relationship Management Sales experience, with exposure to financial services

Competencies

Knowledge

- Sound understanding of business banking sales

- Customer relationship Management

- Good knowledge of sales and service principles

Technical

- Negotiating skills

- Presentation skills

- Good Communication Skills

- Networking ability

- Ability to sell

Personal

- Own vehicle and valid driver’s license

- Business Acumen

- Attention to detail

- Time management (planning skills)

- Teamwork

- Self-motivated

- Resilient

Duties and Responsibilities

FINANCE

Sales

- To proactively cold call and find new clients for Bidvest to meet the monthly revenue target.

- To educate and promote Bidvest Bank’s full product offering to clients to maximize the revenue that can be generated.

- Manage the profit margins through providing clients with comparative information on rates and obtaining the best rates for specific banking products.

- Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team.

- Actively grow the client base by agreed target of new acquisitions a month in order to achieve the sales target.

Portfolio Management

- Monitor, track and report on sales activity on a periodic basis and ensure action is taken to meet sales targets.

- Identify opportunities for cross-selling and referrals to other product lines through developing a good understanding of client needs.

- New revenue opportunities are identified and customer feedback on product.

Risk Management

- Comply with governance in terms of legislative and audit requirements.

- Understand clients' risk profile and balance for individual clients by optimizing product mix.

CLIENT CENTRICITY

Client Service

- Correctly anticipate and interpret the clients’ business requirements to get them to bank with Bidvest Bank, sell the right product to the right client and ability to close deals.

- Provide relevant timeous solutions to the client through researching the client’s business in relation to the current economic climate and educating the client on Bidvest’s products.

- Provide excellent service that will result in client referrals and new business.

- Act as the primary point of contact for the client, ensuring excellent service levels and quality to clients to ensure the retention of the client and a long-term working relationship.

- Continuous face-to-face and telephonic interaction with clients to pre-empt and proactively address their needs.

- Assist the client with innovative ways to gain maximum benefit from the products.

- Proactively manage the review process of clients’ facilities, checking, submitting and motivating the business case for approval to credit and legal departments.

- Train and assist the client on the necessary systems/processes to deal with the Bank efficiently.

- Maintain awareness of market conditions to provide relevant advice to the client.

- On-board clients by following the correct processes in terms of compliance, credit application, and obtaining the facility with the relevant internal department.

Admin Support

- Provide relevant reports to track progress.

- Review client files and ensure client information is updated.

- Update and manage all client interaction on the CRM system.

INTERNAL PROCESSES

Process Management

- Build successful relationships with legal, credit, internal bankers, back office, and treasury to achieve clients’ needs.

- Work with legal and credit to ensure that all necessary documents are in place and delivered to clients.

- Assist with SARB applications.

- Follow up with all parties to ensure that queries are resolved.

Training

- Manage own development to increase competencies.

- Complete all mandatory training to equip for cross-selling opportunities.

- Stay updated with FICA, PoPI compliance, and legislation.

- Meet training deadlines as outlined in PDP.

- Knowledge of banking products and channels.

- Understand the sales cycle.

This position is advertised in line with our commitment to Employment Equity.

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