Digital Sales Customer Experience Specialist

14 hours ago


Sandton, South Africa Volkswagen Group Full time

**Job Description and Responsibilities**:

- Work closely with the Sales to set in place project plans and timelines to implement digital strategies.
- Understated sales process and operations and seek to improve efficiency through digitalization.
- Contribute towards sales strategic thinking and implementation within the sales business.
- Implement digital project across the organization that improve customer experience and/ or drive efficiencies within the business.
- Lead, project manage and report within an agile work process.
- Consistently evaluate and improve the sales customer journey.
- Engage with business departments required to implement digital projects - CTI, VW IT, and Marketing etc.
- Work collaboratively, cross divisionally and cross department to ensure an effective digitalization effort based on sound strategic planning and achievement of business imperatives.
- Collaboration and information sharing on global digital initiatives e.g. “Digital in Sales” (DS).
- Collaborate with Network management in support of the global Digital showroom program.
- Support and Implement e-Commerce strategies within the sales channel.
- Develop and implement brand strategies within the Salesforce platform.
- Engage with sales team to identify areas of improvement within the business.
- Develop communication and change management plans to instill adoption and handovers of digital projects to within sales.
- Sales Leads management.

**Education and Experience**:

- Minimum of 5 years Motor Industry experience and a sound knowledge of sales core processes and business operations
- Ideally at least 5 years’ experience in one or more of the following:
User Experience (UX) design.

Data analytics.

Digital project management.

Basic Systems understanding.

Project management.
**Skills, Attributes & Other requirements**:
ESSENTIAL:

- Strong communication skills, both written and oral, with an excellent command of the English language
- Ability to develop implementation/ project plans from digital strategies.
- Sound knowledge and experience in sales processes and operations.
- Ability to contribute and implement strategic thinking.
- Ability to present strategic concepts in a clear and concise way.
- Project management skills.
- Data analysis and processing skills.
- Ability to build strong business relationships.
- Ability to operate in a high performance team and results driven.
- Budget management and an understanding of fundamental financial principles.
- Ms. Office (Powerpoint/Excel/Word, etc )



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