Digital Project Lead

4 days ago

Sandton, South Africa RMG Recruitment (Pty) Ltd Full time

Based in Sandton, the position is responsible to innovate, manage and introduce the integration of new processes, systems, digital facilities as well as innovative enhancements to existing systems to support the strategic goals of the Group, NSO, Brands and Dealers in the Group network. To coordinate, analyze and control all corporate Customer Leads, and Customer Data Management processes for all brands within the NSO Brands (including Service, P&A and Dealer Network) as well as Information Services and key external Service Providers (e.g. Advertising Agencies, Financial Services. Use specialist technology (e.g. SAP) and process knowledge, thereby providing a central support platform for all corporate and dealer customer Marketing Campaigns, management of central Customer Database, Strategic Analysis and Customer Data Management strategy as well as Digital elements, in order maximize customer retention, customer sales and customer loyalty.

**Job Description and Responsibilities**
- Research, propose and introduce new innovations including digital, process simplification
- Project Manage medium to large NSO Business / Technology / Digital projects.
- Benchmarking with other OEM, external Digital Global trends and Dealer Networks.
- Business Analytics
- Conduct workshops with NSO Management and Dealer Network to the requirements specifications for any new functionality required from the Dealer Management Systems in order to have one common agreed upon solution for all parties concerned.
- Manages the roll-out of new or modified software or processes to the Dealer Network or NSO according to developed project plans by liaising with the Dealer Network, NSO, Group IT and external vendors.
- Provide input at NSO and Dealer Network internal workshops and discussions on how process and systems changes will affect the organisation to prevent conflicting interests and duplication of systems and processes between the NSO and Dealer Network.
- Consult to the Dealer Network, NSO regarding implementation of new software or processes to ensure the integrity and simplification of the NSO and Dealer systems landscape.
- Support and assist the CIC Dealer Business Helpdesk and Dealer IT Helpdesk.
- Review Monthly and Annual expenditure versus financial budget for the department. Submit Monthly forecast, corrective action for Budget and Non budget items.
- Manage the CAPEX Budget
- Managing the Service Level Agreements internal with the NSO Brands, Dealer Network, internal Helpdesks and Group IT.
- Contribute to the design of new processes and methods for all Sales and Marketing and Dealer Customer Management requirements relating to customer retention, sales, communication and customer service initiatives.
- Supervise and coordinate tasks of junior Business Analysts if necessary
- Enhance and manage the Customer CRM processes for NSO Brands and Dealer Network.
- Continuously improve and manage the Customer and Vehicle Data Quality processes
- Develop and formulate short, medium and long term strategies in terms of additional data acquisition, customer segmentation models and new data management trends in order to ensure customers are passed relevant and correct information at the correct time to influence purchasing decisions, as well as continued maintenance integrity of all customer information
- Maintain, develop the Customer Data Warehouse information and SAP software, to implement analytical reports and statistical feedback in order to provide detailed insight into customer trends and behaviours to influence the strategies deployed for future customer campaigns and service initiatives.
- Develop and organize training sessions and workshops on processes and systems with internal Sales and Marketing teams and Dealer Network.
- Pursue and coordinate internally with Sales and Marketing and Information Systems Management and staff in planning and operational meetings, in respect of planning and developing new customer campaign and data management system functionality and processes and resourcing requirements in order to ensure effective operations and support of Sales and Marketing and Dealer Network customer operational processes.
- Plan and control externally with key customers and service providers (i.e. advertising agencies, financial services, Dealer Network, in terms of new customer campaigns, data management, Group direction and support on CRM initiatives, in order to ensure effective and operations for corporate and dealer customer campaigns and service processes, in line with Group strategy and direction.

**Education and Experience**

A recognized Bachelor’s Degree / National Diploma in Information / Digital Technology or Business Management.
Minimum 5 years’ experience gained in Information Systems
Minimum 5 years’ experience gained in Digital Business Management

**Requirements**:

- Proven track record of Project Management
- Experience in consulting environment advantageous
- Customer and process orientat

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