1678 sub Product Owner- SAP Cis

3 days ago

Pretoria, South Africa JorDan Human Resources Full time

2024-02-12 - 2024-03-12
- Permanent
- JHB008935
- IT- Gauteng, Tshwane (Pretoria)
- 1678_ Sub Product Owner (SAP CIS)
Location: Gauteng
Contract Term: 1 March 2024 - 31 December 2026

**ESSENTIAL SKILLS REQUIREMENTS**:

- Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes
- Expertise in agile development and DevOps incl. JIRA / Confluence
- Knowledge of current IT architectures, vendors, and trends.
- Professional communication and documentation skills
- Project and Start-up Management experience
- Analytical thinking skills

**ADVANTAGEOUS SKILLS REQUIREMENTS**:

- Knowledge of framework Agile Working Model
- Knowledge how to implement authentication solutions: SAML, OpenID Connect, API gateways.
- Knowledge how to implement SCIM (System for Cross-domain Identity Management
- IT Security
- Troubleshooting and maintenance

Expert knowledge in the areas of web and cloud technologies
**WHICH QUALIFICATIONS/EXPERIENCE DO WE NEED FOR THE ROLE?**
- Degree in Information Systems or equivalent experience
- ITIL certification (advantageous)
- Any Scrum certification (advantageous)
- Minimum of 5 years of IT operations experience
- Minimum of 3 years of ITIL work experience.
- Minimum of 3 years of Scrum work experience
- Minimum of 5 years in a Team Lead / Agile Master environment

**WHAT WILL BE YOUR ROLE AND RESPONSIBILITIES?**

You analyse market trends with foresight and pro-actively build the required know-how.

- Perform StartUp Management (Go-live preparation and post Go-live support) based on the already performed Proof of Concept, in particular.
- by providing the relevant documentation in the Product Depot (e.g. security documentation, functional documentation, operations manual),

- conducting the required tests (functional, integration, smoke tests)
- Responsible for maintenance and operations (Dev/Ops), in particular
- the maintenance of the integration into the central systems for Identity & Access Management (RightNow and WebEAMnext) as well as towards the central HR system to cover SAP specific authentication scenarios

- handling Tickets and Tasks with the responsibility for closing the same within defined SLA’s (Service Level Agreements)
- responsible for troubleshooting issues for the system and providing support
- executing the required changes through configuration and coding (SCIM)
- executing the analysis and resolution of Production Support calls
- carrying out regression testing after each release of the SaaS software
- with central product owner for Platform Identity Providers where SAP CIS is positioned as a subproduct
- with Feature Teams of other IAM products
- with clients (app owners)
SubProduct Owner:

- Working closely with the WEBEAM Product Owner and the Line manager to steer and support the feature team(s) from a technical point of view.
- Manage a technical team in the Sub Product Owner role to fulfil the prioritised requirements for IDP SAP CIS product using agile methodologies.
- Collaborate with Business and IT Product Owners and colleagues across multiple products and countries.
- Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality
- Guide the team on how to promote efficiency out of self-organized teams.
- Monitor team development progress and ensure that user stories are completed on time.
- Responsible for SAP CIS of central sector and their guidelines
- Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled
- Forecast and plan for resources, infrastructure, and licenses for the team in coordination with the Product Owner and Line manager in charge.
- Assist to ensure stability of systems and adherence of the team to Group’s Operations standards.
- Assist to maintain a stable Operations standby list for the team.
- Assist Product Owner in identifying tech resource gaps within the team.
- Assist Product Owner in identifying additional training required within the teams
- Mentor team
- Ensure quality and up to date content of the knowledge base for the sub-product
- Ensure quality and up to date content of the Sub-Product and compliancy required documentation
- Manage Problem, Incident and Change process for dedicated ITSM service
- Upon demand willing to work on weekends (changes)
- Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance Wizard, to be configuration Connect IT, knowledge database resolveIT)
- Attend and moderate operation meetings
- Coordinate external contractors
- Manage security vulnerabilities
- For more information please contact:

- Chantelle Tree

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