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Sub Product Owner
2 weeks ago
Perform StartUp Management (Go-live preparation and post Go-live support) based on the already performed Proof of Concept, in particular:
by providing the relevant documentation in the Product Depot (e.g. security documentation, functional documentation, operations manual)
conducting the required tests (functional, integration, smoke tests)
Responsible for maintenance and operations (Dev/Ops), in particular:
the maintenance f the integration into the central systems for Identity & Access Management (RightNow and WebEAMnext) as well as towards the central HR system to cover SAP specific authentication scenarios
handling Tickets and Tasks with the responsibility for closing the same within defined SLA's (Service Level Agreements)
responsible for troubleshooting issues for the system and providing support
executing the required changes through configuration and coding (SCIM)
executing the analysis and resolution of Production Support calls
carrying ut regression testing after each release of the SaaS software
with central product owner for Platform Identity Providers where SAP CIS is positioned as a subproduct
with Feature Teams f other IAM products
with clients (app owners)
SubProduct Owner:
Working closely with the WEBEAM Product Owner and the Line manager to steer and support the feature team(s) from a technical point of view.
Manage a technical team in the SubProduct Owner role to fulfil the prioritised requirements for IDP SAP CIS product using agile methodologies.
Be the first point of contact for product owners, operations teams and testers regarding any queries relating to requirements and tech quality.
Monitor team development progress and ensure that user stories are completed on time.
Responsible for SAP CIS of central sector and their guidelines.
Timely escalations of Sub Product risks to the Product Owners if timelines, deliverables, or operational goals cannot be fulfilled.
Forecast and plan for resources, infrastructure, and licences for the team in coordination with the Product Owner and Line manager in charge.
Assist to maintain a stable Operations standby list for the team.
Assist Product Owner in identifying tech resource gaps within the team.
Assist Product Owner in identifying additional training required within the teams.
Mentor team.
Ensure quality and up to date content of the knowledge base for the sub-product.
Ensure quality and up to date content of the Sub-Product and compliance required documentation.
Manage Problem, Incident and Change process for dedicated ITSM service.
Upon demand willing to work on weekends (changes).
Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application Instance. Wizard, to be configuration Connect IT, knowledge database resolveIT).
Attend and moderate operation meetings.
Coordinate external contractors.
Manage security vulnerabilities.
Qualifications/Experience:
Degree in Information Systems or equivalent experience
ITIL certification (advantageous)
Any Scrum certification (advantageous)
Minimum of 5 years of IT operations experience
Minimum of 3 years of ITIL work experience
Minimum of 3 years of Scrum work experience
Minimum of 5 years in a Team Lead / Agile Master environment
Essential Skills Requirements:
Basic knowledge of ITIL and ITSM such as Problem-Incident-Change processes
Expertise in agile development and DevOps incl. JIRA / Confluence
Knowledge of current IT architectures, vendors, and trends
Professional communication and documentation skills
Project and Start-up Management experience
Analytical thinking skills
Advantageous Skills Requirements:
Knowledge of framework Agile Working Model
Knowledge how to implement authentication solutions: SAML, OpenID Connect, API gateways
Knowledge how to implement SCIM (System for Cross-domain Identity Management
IT Security
Troubleshooting and maintenance
Expert knowledge in the areas of web and cloud technologies
Between - 7 Years
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