Apple/Linux Senior Support Specialist

1 week ago


Durban, South Africa TalentLink Full time

Log calls and provide support and feedback/follow ups to users, Helpdesk and Management
- Maintain calls on Helpdesk System
- Offers desktop/laptop support to users
- Provides printer support
- Installs new Mac and windows desktop, laptops and printers
- Perform user administration on Linux servers and infrastructure
- Recording, tracking and reporting of inventory management of software, hardware, licenses and other IT supplies in accordance with policies and procedures
- Adherence to best practise guidelines as communicated to the IT team
- Standardise installations
- All Hardware and Software installations on Apple/Linux products
- Troubleshooting and problem solving of Apple/Linux Servers and systems
- Monitoring and management of storage / archiving solutions
- Monitoring of servers performance
- Performing of regular backups as per data
- Documented data recovery plan
- Network troubleshooting
- Manage and maintain PABX system and connectivity
- Ensure Asset management and license tracking software is kept up to date and accurate
- Ensure security of services, network and data in accordance with company policies and producers



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