Current jobs related to Call Centre Manager - Johannesburg - Eltel

  • Call Centre Manager

    6 months ago

    Johannesburg, South Africa Action Appointments Full time

    _The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...

  • Call Centre Manager

    2 months ago

    Johannesburg, South Africa Afrihost Home Connect Full time

    We are seeking a highly motivated and experienced Call Centre Manager to oversee our customer service operations. The ideal candidate will be responsible for managing a team of customer service representatives, ensuring efficiency, productivity, and customer satisfaction. The Call Centre Manager will play a crucial role in maintaining high service standards...

  • Call Centre Manager

    3 months ago

    Johannesburg, South Africa Pollock and Associates Full time

    Call Centre Manager Call Centre BPO ~ Manufacturing Johannesburg East, Johannesburg - Gauteng - South Africa Are you ready to lead a dynamic team that provides world-class customer service? We are seeking a skilled Call Centre Manager to oversee our clients Inbound and Outbound CRM support operations within the manufacturing sector. Reporting directly to...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa Pillango Placements Full time

    **Gauteng**, JHB - South** **R 25000 - R 35000 Monthly Cost To Company** Our client is one of South Africa's largest manufacturers of food packaging solutions. A **Call Centre Manager** is required to oversee internal sales, to make sure the customer's needs are met and stock is available, as well as to manage the Call Centre. The position will be based in...

  • Call Centre Manager

    3 months ago

    Johannesburg, South Africa Boardroom Appointments Full time

    **Job Purpose** Manages and builds a high-performance call centre with a clear vision to provide world-class Inbound and Outbound CRM support to respective business areas including and not limited to internal and external stakeholders. Implement management controls to ensure that CLOs meet and sustain agreed customer service, productivity and other targets...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa Recruitment Legends Full time

    Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum...

  • Customer Services Agent

    4 months ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa Recruitment Legends Full time

    **Job Title: Call Center Manager** In the finance sector Job Purpose: The Contact Center Manager is responsible for ensuring the Contact Center meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Center operations, manages the performance of staff, and maintains client relationships. Minimum...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa HeadHunters Full time

    **Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...

  • Call Centre Staff

    3 months ago

    Johannesburg, South Africa Featherway Recruiting Full time

    Insurance Call Centre Staff Reports to: Call Centre Manager Start date: ASAP Remuneration: R 7500 and commission Established brokerage requires experienced call centre staff, to warm up new business leads and assist broker in distributing various insurance products Long term, Short term and Medical. **Requirements**: - Strong communication skills both...

  • Call Centre Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job DescriptionJob Title: Call Centre Team LeaderCompany: Recruitment DynamixJob Summary:We are seeking a highly skilled and experienced Call Centre Team Leader to join our team at Recruitment Dynamix. As a Call Centre Team Leader, you will be responsible for leading a team of efficient Call Centre Agents and ensuring that they provide exceptional customer...

  • Assistant Call Centre Manager

    6 days ago

    Johannesburg, Gauteng, South Africa iSON Xperiences Full time

    Job Title: Assistant Call Centre ManagerWe are seeking a highly skilled and experienced Assistant Call Centre Manager to join our team at iSON Xperiences. As a key member of our operations team, you will be responsible for leading a team of customer service representatives and ensuring the smooth operation of our contact centre.Key Responsibilities:Lead a...

  • Call Centre Manager

    4 months ago

    Johannesburg, South Africa Headhunters Full time

    **CALL CENTRE MANAGER** **Who are we** We are a credit repair company, we help South Africans clear their credit records, get out of debt review and enjoy lower installments on their debt repayments. We also assist our clients in Blacklisting removal, Debt review removal and Debt mediation. **Responsibilities** - Oversee and manage the day-to-day...

  • Call Centre Supervisor

    3 months ago

    Johannesburg, South Africa Tailormade Solution Full time

    We are looking to employ a Call Centre Supervisor to manage a market research call centre in Randburg. This person will be responsible for the day to day managing of the agents with regards to rostering, disciplines, productivity etc. - Grade 12 (minimum) - Call centre experience essential - Well versed in disciplinary procedures - Able to roster and rotate...

  • Call Centre Operations Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa TalentCru Full time

    Job DescriptionTalentCru is seeking a highly skilled and experienced Call Centre Supervisor to join our team. As a Call Centre Supervisor, you will be responsible for leading a team of Service Centre Consultants and driving operational service delivery.Key ResponsibilitiesTeam Leadership: Lead a team of up to 20 Service Centre Consultants and provide...

  • Call Centre Agent

    4 months ago

    Johannesburg, South Africa Salt Employee Benefits Full time

    The Call Centre Agent is responsible to answer all inbound calls and attend to all walk-in visitors, identify the caller / visitor, respond to the enquiry / request either verbally or in writing and process and accurately record all information received within the set service level agreements. The Call Centre Agent is responsible to return voice messages and...

  • Call Centre Agent

    6 months ago

    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent

    3 months ago

    Johannesburg, South Africa Respublica Student Living Full time

    Respublica is looking for dynamic Call Centre Agents to join the team at Head Office. The individuals must be energetic and a self-starter that can interact and communicate with stakeholders at different levels. To be successful in this position you need to be organized, be able to handle a large volume of inbound and outbound calls, identify customer needs...

  • Call Centre Supervisor

    4 months ago

    Johannesburg North, South Africa Nova Connect Full time

    **MAIN PURPOSE OF POSITION** - Provide dynamic leadership to our warm up team. - Guide and motivate the team. - Achieve required daily and monthly targets. - Manage employee turnover rate. - Focus on consistently improving performance and process. - Implement an annual performance review process for all team leaders KEY ACCOUNTABILITIES: - Efficiently...

  • Call Centre Consultant

    4 months ago

    Johannesburg, South Africa AVI Limited Full time

    The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it...

Call Centre Manager

3 months ago

Johannesburg, South Africa Eltel Full time

**Mission/Core Purpose of the Job**:
As the Call Centre Manager, your core mission is to lead and enhance the operations of our Contact Centre, ensuring exceptional customer service while optimizing operational efficiency and cost-effectiveness. You will play a pivotal role in driving first-rate customer experiences, fostering a culture of continuous improvement, and seamlessly integrating technology and people management for superior service standards.

**Key Responsibilities**:

- Lead and enhance the operations of the Contact Centre to deliver world-class customer service.
- Optimize operational processes for efficiency, cost-effectiveness, and compliance with regulatory standards.
- Foster a culture of continuous improvement, innovation, and best practices within the Contact Centre team.
- Develop and implement strategies to integrate new products and technological developments into our service delivery model.
- Manage a diverse team in a fast-paced, 24/7 environment, ensuring high performance and engagement levels.
- Collaborate with cross-functional teams to ensure seamless integration of technology and people management practices.
- Drive initiatives to enhance customer satisfaction, retention, and loyalty through exceptional service delivery.

**Requirements**:

- 5+ years of managerial experience in a fast-paced call centre environment.
- Proven track record of driving operational excellence and delivering exceptional customer service.
- Experience in network management is a must.
- Strong understanding of regulatory compliance and industry best practices.
- Excellent leadership, communication, and team-building skills.
- Ability to thrive in a highly pressurized and dynamic environment.
- Proven ability to integrate new technologies and processes for improved service delivery.
- Relevant certifications (e.g., RE 1 and/or 5) are a bonus.

**Company Overview**:
We are a leading company committed to delivering world-class service and exceeding customer expectations. Our service philosophy is centered around innovation, continuous improvement, and creating exceptional customer experiences. Join us in our mission to lead the way in call centre excellence and deliver superior service standards.

**Location**: Sandton, Johannesburg

**Application Process**:
**Experience**:

- vodacom: 2 years (required)

Application Deadline: 2024/05/03