National Recovery Sales Manager

2 weeks ago

Cape Town, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

**The position reports to the National Reverse Logistics Manager**

**Your responsibilities will include**:
**Operational Duties**
- **Sales Strategy Development**: Develop and implement a comprehensive sales strategy to maximize sales and optimize recovery rates through optimizing existing sales channels and identifying and exploring new sales channels.
- **Sales & Operational Planning (S&OP)**:Ensure an integrated short term and long-term planning and forecasting process that aligns demand, supply, and financial objectives with particular focus on managing stock ageing.
- **Sales Achievement**: Meet or surpass sales targets and objectives by identifying opportunities, developing sales plans, and implementing strategies to secure bulk transactions while maintaining acceptable recovery rates.
- **Client Relationship Management**: Build and maintain strong relationships with key bulk buyers, understanding their needs, and ensuring exceptional customer service. Building out a pipeline of demand with buyers.
- **Reporting**:Analyze sales data and prepare regular sales reports, forecasts, and performance metrics for senior management to assess the effectiveness of sales strategies.
- **Team Leadership**: Recruit, train, and manage a team of sales administrators across different regions. Provide guidance, coaching, and conduct performance evaluations.
- Market Insight: Stay abreast of industry trends, competitor activities, and market shifts to identify new opportunities and tailor sales strategies accordingly.
- **Supply and demand**: Collaborate with the operations team to ensure adequate stock levels, punctual delivery, and quality control of assessed stock.
- **Budget Management**: Assist in preparing annual sales budget and then ensure that department deliver results in line with agreed budget.
- **Compliance**: Ensure compliance with all legal and regulatory requirements related to sales activities.
- **Collaboration**: Collaborate with other departments such as finance, legal, marketing, logistics, and operations to optimize the overall customer experience and to streamline the sales operations process.
- **Travelling**: Travelling within South Africa as needed to meet and source new buyers.

**Attributes required**
- Strategic thinker with an initiative-taking and entrepreneurial mindset.
- Strong critical thinking skills.
- Adaptability and resilience in a challenging environment.
- Inspirational leadership qualities that motivate and drive success.
- A deep commitment to delivering exceptional customer service.
- Exceptional leadership and team management capabilities. Outstanding communication
- and negotiation skills.
- Analytical mindset and proficiency in data-driven decision-making.
- Proven track record of meeting or surpassing sales targets.
- Proficiency in Excel.

**Qualifications**:

- Diploma or Advanced Certificate in business, marketing, or a related field.
- A bachelor's degree or Advanced Diploma is advantageous.
- 3 to 5 years minimum experience (demonstrated successful sales history experience),
- preferably within the E-commerce, Retail, FMCG, Banking.
- Understanding of e-commerce returns and recovery processes.
- Minimum 2 years people management experience.

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
- We are short on ego and high on output.
- We are doers and not only thinkers, its all in the execution after all.
- We love what we do and what we are creating.

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