Change Management Specialist
23 hours ago
**Job Purpose**
To plan, manage and deliver Change Management frameworks, collateral, interventions, and requirements
from commencement to completion across multiple Rewards Programmes and within the scope, budget and
time agreed. Work with Business and across squads to ensure all Change Management requirements are
identified and planned to in alignment to delivery timelines
**Responsibilities**:
- Ensure successful implementation of Change Management principles and practices leveraging the
Agile methodology in accordance with Business needs and strategic goals.
- Provide expert level Change guidance to the project team in terms of process, system, tools,
methods as well as communication, integration, and successful team dynamics through weekly
facilitation sessions.
- Integrate with diverse Stakeholders by engaging with multiple diverse groups across a spectrum of
wants and needs within the Change Management role.
- Facilitate the Change Management interventions/exercises required to support multiple Rewards
Programmes across multiple Business Units and Divisions.
- Build strong relationships though engagement and regular communication and feedback with all
Stakeholders using quality metrics and project status reports as drivers.
- Ensure accurate cost estimation based on coverage of client requirements and project scope.
Manage the Change budget within project scope.
- Deliver Change Management exercises on target within due date, budget and according to scope
and governance.
- Ensure traceability of defined benefits throughout lifecycle of the Change plan and escalate any
deviations.
- Ensure management of scope of Change Management requirements including coverage of client
requirements and based on estimations.
- Manage delivery of Change Management requirements against agreed schedule.
- Meet requirements by providing advice to Stakeholders on the most appropriate Change
Management approach, identify Stakeholders, communicate their roles, and define the level of
participation in Change Management exercises, map their communication needs and manage
Stakeholder engagement strategies through the Change Management plan.
- Manage each Stakeholder group actively through the Change cycle.
- Conduct business Change impact across process, systems, and roles according to the Change
Management plan.
- Manage the Stakeholders by ensuring an understanding of the behaviours and operations and by
defining strategies in the Change schedule. Keep Stakeholders and management informed.
- Ensure the Change Management process is led and supported together with the Stakeholders.
- Ensure client needs are accurately captured in scope and signed off by Stakeholders.
- Ensure satisfactory post implementation review and performing retrospectives/inspect & adapt
sessions as required.
- Ensure sufficient resource allocation to Change Management interventions and exercises.
- Ensure sufficient learning material is designed, documented and approved by key Stakeholders and uploaded to the relevant learning platforms.
**Essential Qualifications - NQF Level**
Matric / Grade 12 / National Senior Certificate
Professional Qualifications/Honours Degree
**Preferred Qualification**
Bachelors Degree in Business Management or Social Sciences
Preferred Certifications
Project Management or Business Management, Certified Scrum or a Certification in Change Methodology
Minimum Experience Level
7 10 years working experience in the Change and/or Project environment.
Professional Knowledge
- Industry trends
- Change Management processes
- Stakeholder Management
- Principles of financial management
- Cluster Specific Operational Knowledge
- Principles of project management/Agile
- Communication Strategies
- Decision-making process
- Governance, Risk and Controls
- Financial management
- MS Office proficiencies
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