Specialist: People Change Manager

2 days ago

Johannesburg, South Africa Specd Full time

**Job Title**:Specialist: People Change Manager

**Duration**:7 Months

**Work Location**:Johannesburg Central, Hybrid

**MORE ABOUT THE PROJECT**:

- To support the eCommerce project team. Manage the people-side of change on medium to high complexity projects within specific organisational settings, by identifying and addressing the human risks involved in implementing the change, enabling impacted stakeholders to ensure adoption, embedment, and proficient utilisation of the change/s.

**CORE DUTIES/ RESPONSIBILITIES**:
**The e-commerce programme aims to drive business benefit through improved revenue generation, reduction in processing and servicing costs, while building the brand as an innovative and trusted payment solutions provider. The incoming People Change Manager is therefore expected to**:
**Establish people change context**:

- Advocate & create awareness of the Accountable Executive (AE) enablement online Programme to ensure visible and active sponsorship.
- Contribute to the design of Case for Change (C4C).
- Gather stakeholder information to ensure stakeholder ecosystem mapped and identified.
- Determine anticipated people change impacts to ensure people change risks are addressed.

**Develop people change plans**:

- Develop people change plans to ensure change adoption and embedment.
- Ensure people change plans and approach align with project plan and approach.
- Develop Accountable Executive (AE) Enablement Plan to ensure visible and active sponsorship.
- Provide the People Change Management (PCM) Dashboard & Tracking approach to contribute to project delivery progress reporting.
- Implement change management plans.
- Implement people change plans to ensure change adoption and embedment.
- Support AE by providing guidelines to ensure visible and active sponsorship.
- Track and report on PCM Plan progress to ensure alignment with the project plan.
- Implement change reinforcement & embedment close-out actions.
- Perform a people change compliance audit to highlight PCM gaps in order to mitigate embedment risks.
- Perform impacted stakeholder satisfaction assessments to determine future PCM improvements.
- Perform a lesson learned retrospective for PCM organisational learning.

**BACKGROUND AND EXPERIENCE REQUIRED**:

- B Degree & Hons in field of Human Sciences, Post-graduate qualification in a related field (Business Administration).
- 8 10 years in people change management domain in a project environment.

**MANDATORY SKILLS**:
**Establish people change context**:

- Ensure the Accountable Executive (AE) is enabled & coached to ensure visible and active sponsorship.
- Drive people change related input in the design of Case for Change (C4C).
- Analyse stakeholder information to ensure stakeholder ecosystem mapped, identified, and classified.
- Determine anticipated people change impacts across specific organisational settings to mitigate people change risks.
- Conduct Change Readiness Assessment (CRA) to determine change readiness and appetite for change.
- Ensure appropriate People Change Management (PCM) resource structure to ensure adequate allocation of change resources to deliver the change initiatives.
- Contribute to budgeting process for People Change Management (PCM) initiatives.

**Develop people change strategy and plans**:

- Develop people change strategy & plans to ensure change adoption and embedment.
- Ensure people change strategy & plans align with project plan and approach.
- Develop the AE Roadmap for the change ecosystem to ensure visible and active sponsorship.
- Develop People Change Management (PCM) Dashboard & Tracking Methods for consistent change execution.
- Establish & activate Change Agent Network, if applicable, to land the change across specific organisational settings.

**Implement change management strategies & plans**:

- Implement and track PCM strategy & plans to ensure change adoption and embedment.
- Coach & enable AE to ensure visible and active sponsorship.
- Track, measure & report on PCM outcomes to identify and mitigate people-related risks in change delivery.
- Manage Change Agent Network, if applicable, to land the change across specific organisational settings.

**Implement change reinforcement & embedment strategies & plans**:

- Perform business change compliance audits & gap analyses across specific organisational settings to mitigate embedment risks.
- Perform impacted stakeholder satisfaction assessments to determine future PCM improvements.
- Perform a lesson learned retrospective for PCM organisational learning.
- Analyse the change benefits realised in relation to the People Change effort (if possible) to measure the PCM ROI.

**DESIRED SKILLS**:

- Project Management skill with the ability to develop people change strategy and plans.

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