Reservationist / Front Office Manager

4 weeks ago


Durban, South Africa YODA LABOUR HIRE Full time

**Reservation / Front Office Manager - Salary R15 000 per month**

**Minimum 5 years prior hotel Reservations Managerial experience**

**Diploma / Degree compulsory in Marketing / Tourism**

Must have **Opera Experience (Compulsory)**

Experience to Manage staff. Must be Fluent in **English (Speak/Read/Write)**

Ability to provide and interpret a variety of instructions furnished in **written, oral, diagram or schedule form.**

Promote team spirit and encourage excellence in telephone sales and service performance among all reservations staff

Work with Reservation Agents to improve their sales techniques as well as ensure an ongoing coaching, training, and development of staff

Implement monitoring and scoring of agents to achieve luxury quality standards

Ensure the maintenance of accurate reservation records and at the same time ensure that employees are completing all assigned duties as well as following all established hotel / department policies

Maintain employee discipline, conduct employee reviews, conduct monthly departmental meetings and various briefings on policy changes, new promotions and new procedures

Responsible for loading and maintaining rates, packages and tracking codes in the Property Management system

Responsible for regular monitoring of room categories in the PMS system, to ensure revenue maximization and potential yield management opportunities

Effectively control high occupancy and oversold dates to ensure mínimal guest “walks” and to maintain hotel profitability

Maintain awareness of budgetary goals, occupancy and revenue forecasts and react in an immediate manner to changes in market conditions and/or any condition that would otherwise alter the current selling strategies, relative to transient business

Ability to create good working relations between reservations sales staff and all hotel departments

Knowledgeable and proficient in the area of sales and sales techniques

Requires good time management, organizational skills and the ability to work well under pressure and manage multiple priorities

Language Skills: Excellent service skills including etiquette and ability to work with the public including diverse clientele

Excellent communications skills, organization skills and time management required. Knowledge of another language is highly desirable

**Salary**: R15 000,00 per month

Ability to Commute:

- Durban, KwaZulu-Natal (required)

Ability to Relocate:

- Durban, KwaZulu-Natal: Relocate before starting work (required)



  • Durban, South Africa CareerfinderZA Full time

    **Key Performance Area**: - Manages and actions the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional, and efficient manner. - Achieving customer satisfaction and room revenue goals while taking guests through the booking process. - Responds to communications from guests, travel agents, and referral...

  • Front Office Manager

    4 weeks ago


    Durban, South Africa Hospitality Jobs Africa Full time

    Manage and supervise the daily operations of the front desk, including check-in/check-out procedures, reservations, guest services, and concierge services. Train, mentor, and inspire front office staff to deliver unparalleled customer service and adhere to the hotel's exquisite policies and procedures. Maintain meticulous records of room availability,...


  • Durban, South Africa Hilton Full time

    Front Office Guest Service Agent A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    Our client in the Hotel Industry urgently seeks a seasoned and experienced candidate for the above position. 4/5 star exposure a must and must be in a similar position for 2 yearsMinimum Requirements: A degree or diploma in Hospitality an advantage Experience in a management role in a or 5 star property within the Front Office department Excellent...


  • Durban, South Africa Hilton Full time

    A Front Office Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Front Office Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall...

  • Reservationist

    3 weeks ago


    Durban, South Africa The HR Company Full time

    Essential Requirements: Matric or Post-secondary education in hospitality management, business administration, or a related field. 3-5 years experience in a similar role in a 5 star hotel . Proficiency in using reservation software and booking systems/Opera is essential . Proficient in Microsoft Office applications Duties and Responsibilities: Manage...

  • Reservationist

    3 weeks ago


    Durban, South Africa The HR Company Full time

    Essential Requirements:Matric or Post-secondary education in hospitality management, business administration, or a related field.3-5 years experience in a similar role in a 5 star hotel.Proficiency in using reservation software and booking systems/Opera is essential.Proficient in Microsoft Office applicationsDuties and Responsibilities: Manage incoming...

  • Reservationist

    3 weeks ago


    Durban, South Africa Adzuna ZA B C2 Full time

    Essential Requirements:Matric or Post-secondary education in hospitality management, business administration, or a related field.3-5 years experience in a similar role in a 5 star hotel.Proficiency in using reservation software and booking systems/Opera is essential.Proficient in Microsoft Office applicationsDuties and Responsibilities: Manage incoming...


  • Durban, South Africa Seasoned Recruitment Full time

    Key Responsibilities: - Manage the hotel's front desk operations, including check-in and check-out procedures - Welcome all guests to the hotel. - Respond to guest inquiries and resolve any issues in a timely and professional manner - Provide information about the hotel and local area to guests - Handle reservations, billing, and other hotel administrative...


  • Durban, South Africa Yoda Labour hire Full time

    **Front Desk Receptionist - Hotel (Salary: R6000 - R8000 Per Month)** Minimum 2 years experience in Front Desk at a Hotel Knowledge of OPERA SYSTEM (Compulsory) Compulsory Grade 12 with Diploma/Degree in Tourism Scheduling guest Reservations, assisting guests with checking in and out of the hotel Handling various Administrative tasks, such as creating...

  • Office Assistant

    4 weeks ago


    Durban, South Africa Ciazcon Full time

    Currently we are searching for an Office Assistant for Durban, South Africa. **Responsibilities of this Post**: Answer phones and direct calls. Coordinate the maintenance and repair of office equipment. Monitor the use of office equipment and supplies within the office. Maintain the front desk, pantry, meeting rooms and office are clean and tidy. Assist...

  • Reservationist

    4 days ago


    Durban, South Africa HotelJobs.co.za Full time

    **Purpose of the Position** - To satisfy reservations requests through booking holidays for members. **Key Performance Areas** - Contact members on outbound Campaigns to secure Reservations - You will be given 50 hot leads a day, in which you are required to call and close as many of those sales as possible. If you exhaust your 50 leads, more leads will be...


  • Durban, South Africa Futurelink Global Recruitment Full time

    **Introduction** Our client, who is well-established in the high-end hospitality setcor is looking for an experienced manager to lead their front of house in one of their Durban based branches. **Duties & Responsibilities** Conducting and recording daily and monthly stock take. Receiving stock from suppliers. Cash and credit card control. Liquor and...


  • Durban, South Africa Recruitment Full time

    Front End Web Developer (JB4232)DurbanNegotiableWe are seeking a talented Front End Web Developer to join our team in Durban. This role offers negotiable compensation and an opportunity to work on exciting projects. As a Front End Web Developer, you will be responsible for designing, coding, and enhancing websites to ensure exceptional user experiences.Key...


  • Durban, KwaZulu-Natal, South Africa Jobking Full time

    Company: Barloworld Logistics AfricaReference: # T24 2018/06Contract Type: PermanentSalary: Market RelatedLocation: Howick, KwaZulu-Natal, South AfricaIntroduction: This role involves managing the admin office and providing support to the management team with general administration tasks.Job Functions:Diary management of senior management team, including...

  • Contract Manager

    4 days ago


    Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: An opportunity has arisen for a high calibre Contract Manager to Manage financial and administration requirements as well as tyre tracking and costs within a Warehouse environment. Please review the minimum requirements, duties and responsibilities below for further information about the position **MINIMUM REQUIREMENTS** -...


  • Durban, South Africa Mustek Full time

    **Purpose**: Responsible for general logistics functions in the front collections counter and provide logistics support to the rest of the team. **Responsibilities**: - Efficiently and accurately check all stock received in the Logistics Department. - Assist with offloading of courier deliveries, checking all boxes for damage and endorsing waybill...

  • Receptionist

    4 weeks ago


    Durban, South Africa Tower Group Full time

    Receptionist As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone...


  • Durban, South Africa Albany Hotel Full time

    Key Responsibilities & Duties 1. Greeting, thanking and communicating with all potential and current, guests, employees and contractors in a sincere, friendly, positive and helpful attitude. 2. Maintaining a professional appearance under all circumstances. 3. Checking guests in on arrival and out on departure. 4. Ensuring guests billing is correct and...

  • HR/talent Officer

    1 month ago


    Durban, South Africa JAM Clothing Full time

    **Pump up the JAM, Pump up your CAREER** **JAM is no ordinary Company. The words, conventional and average are not part of our** **vocabulary.** **It takes a front footed, passionate person to exceed in JAM. We love people that think** **out the box & who are able to bring the best out of other people whilst maintaining** **world class standards.** **So...