Reservationist

2 weeks ago

Durban, South Africa Adzuna ZA B C2 Full time
Essential Requirements:
  • Matric or Post-secondary education in hospitality management, business administration, or a related field.
  • 3-5 years experience in a similar role in a 5 star hotel.
  • Proficiency in using reservation software and booking systems/Opera is essential.
  • Proficient in Microsoft Office applications
Duties and Responsibilities:
  • Manage incoming reservation requests via phone, email, or online booking systems.
  • Process reservation requests accurately and promptly.
  • Assist guests in choosing appropriate room types and packages.
  • Ensure all reservations are accurately entered into the hotel's system.
  • Meeting or exceeding response time targets.
  • Achieving optimal occupancy levels to maximise revenue.
  • Provide excellent customer service by addressing guest enquiries and concerns promptly and professionally.
  • Assist guests with special requests, such as room preferences, dietary restrictions, or additional services.
  • Maintain a friendly and helpful demeanor to create a positive impression of the hotel.
  • Liaise with other hotel departments to coordinate special requests or arrangements for guests.
  • Communicate effectively with the front desk staff to ensure smooth check-in and check-out processes.
  • Keep guests informed about any changes or updates to their reservations.
  • Maximise revenue by upselling room upgrades, additional services, or packages whenever possible.
  • Monitor room availability and make adjustments to
  • Maximize occupancy and revenue.
  • Implement strategies to optimise room rates based on demand and market trends.
  • Maintain accurate records of reservations, cancellations, and guest preferences.
  • Generate reports on reservation trends, occupancy rates, and revenue performance.
  • Process billing and payment information accurately.

Should you not hear from us within 14 days, please consider your application as unsuccessful.

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