Application Portfolio Manager

4 weeks ago

Bellville, South Africa Sanlam Full time

**Who are we?**

Sanlam Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Sanlam.

**What will you do?**
- This is an Application Portfolio Manager (APM) role, reporting to the Executive Head Application Platforms and Engineering in the SGT Application Platforms environment.-
- Within the technology governance community, the Application Portfolio Manager is further responsible for Budget Management, Risk Management, Application-level Critical Vulnerability Management, Management responses on Audit Findings, Compliance Management, production access reviews and Crown Jewel Assessments.-
**What will make you successful in this role?**

**Service Delivery Management**:

- Overseeing the end-to-end delivery of IT services in accordance with agreed-upon service level agreements and key performance indicators.
- Ensuring that IT services are delivered efficiently and effectively to support business processes and functions.
- Collaborate with Business Product Mangers to facilitate early prioritization for resolution of incident root causes and defects to improve the business service experience.**Incident and Problem Management**:

- Managing the lifecycle of incidents and problems, from identification and logging through to resolution and post-incident review.
- Minimizing the adverse impact of incidents and problems on the business and preventing the recurrence of incidents related to these errors.
- Ensure the timeous fixing of existing and newly found production errors.**Change Management**:

- Overseeing the change management process to ensure that changes to IT services are assessed, approved, implemented, and reviewed in a controlled manner.
- Ensuring that all changes follow the necessary governance and compliance procedures.**Continuous Service Improvement**:

- Identifying and implementing improvements to IT services and IT service management processes.
- Using metrics and feedback to guide improvements and measure the effectiveness of changes.**Stakeholder Management**:

- Acting as a liaison between IT and business stakeholders to ensure that IT services meet business requirements.
- Communicating effectively with stakeholders about service disruptions, changes, and improvements.**Service Level Management**:

- Negotiating, defining, and managing service level agreements with both internal and external service providers.
- Monitoring and reporting on service levels to ensure that required service quality is maintained.**IT Financial Management**:

- Managing the budget for IT services, including cost control and financial planning.
- Ensuring that the cost of IT services is transparent and provides value to the business.
- Managing Mainframe cost down by exploiting optimization opportunities.**Vendor and Contract Management**:

- Managing relationships with vendors and third-party service providers.
- Ensuring that contracts and service agreements are aligned with business needs and objectives.**Security**:

- Collaborating with cybersecurity teams to ensure that services are secure, and risks are managed effectively.**Management of IT General Controls**:

- Risk Management
- Audit responses and reviews.
- Manage Server Critical Vulnerabilities
- User Access Management
- IT Continuity and Disaster Recovery**Team Leadership & Line Management**:

- Provide vision and direction for the team.
- Motivate and organise the team.
- Represent the interests of the team in the broader environment.- Qualifications- Matric
- An appropriate Technical Post Matric 3-year qualification in Information Systems or Engineering will be strongly recommended.
- Management experience in a technology implementation environment is essential.**Experience**:
5+ Years of experience in managing software development and support teams.
- 10+ Years of IT experience in general, preferably in a mainframe environment.
- Solid management experience in a technology implementation environment is essential.**Competencies**:
Extensive Knowledge of Operational Application or IT Support Management.
- Good knowledge of IT Service Management and ITIL
- Strong collaborator who can achieve objectives through facilitation and influence.
- Communicates Effectively (Verbal and in writing)
- Able to bridge the divide between technical and business stakeholders.**Knowledge**:

- Mainframe technology environments is critical.
- Strong leadership and management skills are critical.
- Understanding of:
- Scaled Agile for Enterprise & associated philosophies.
- IT governance principles.
- Service Management practices.
- Application Lifecycle Management practices
- Financial acumen in budgeting and management of IT costs.

**Pers

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