Senior Account Executive, Enterprise
1 day ago
locations
- Johannesburg, South Africa
- time type
- Full time
- posted on
- Posted Today
- job requisition id
- JR106310
- Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
- We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
- The African market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for a Senior Account Executive.
- This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility for the Account Executive, covering several customers and prospects in the Nordic market, is to maximize revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.
- Key Responsibilities:
- Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.
- Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.
- Build a strong relationship with main stakeholders in key accounts.
- Work with key channel and alliance partners to identify and execute on joint opportunities.
- Build opportunity-based strategies with team members to solve deal-level challenges.
- Build Account Plans for key accounts
- Requirements:
- 8+ years years of relevant professional experience in the customer experience area
- High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management
- Excellent verbal and written communications skills, capable of representing the company at the most senior levels.
- Must have a significant track record of building senior level relationships with companies in the large enterprise market
- #LI-Hybrid #LI-IM1
- If a Genesys employee referred you, please use the link they sent you to apply.
- About Genesys:
- Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit.
- Reasonable Accommodations:
- Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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