Customer Service Manager

2 weeks ago

Cape Town, South Africa Local Measure Full time

**Are you an energetic and dynamic Customer Support Manager seeking an exciting opportunity? Picture yourself joining a fast-paced and innovative tech start-up that has a **global strategic partnership with AWS**. We are experiencing remarkable growth and momentum with our clients and partners, and we need a talented Customer Service Manager to lead and execute all aspects of customer support for our growing customer base.**

This is your chance to make a real impact, have a blast, and be part of our exciting journey as we transform the customer experience landscape.

At Local Measure, we are revolutionizing customer experience with our next-generation CCaaS platform, trusted by some of the world's most renowned brands. As a passionate and close-knit team of 50+, we have offices in Sydney, Singapore, Amsterdam, Cape Town, Detroit, and Miami. Our all-star line-up of investors, advisors, and senior executives means you will learn and grow with the best.

We are a values-driven organisation, and our eight Core Values keep us aligned and motivated every day:

- ** Zero Ego**: We’re all equal players. Anyone can have an idea and everyone’s opinion gets a shot
- ** Think Like A Customer**: We want our customers to thrive. Our #1 commitment is to their success.
- ** Own It**: If you have a good idea, run with it. The ball is in your court, ace it.
- ** Punch Above**: Our size doesn’t hold us back. We’ll go against anyone and outperform on agility and skill.
- ** Have Grit**: We strive to win. We are scrappy, resourceful, and determined.
- ** Laugh Out Loud**: Laughter is always heard around our offices. Don’t underestimate the value of a one-liner.
- ** Build Each Other Up**: The whole is greater than the sum of its parts. We help each other out and celebrate as a team.
- ** Do The Right Thing**: We are responsible for what we put into the world. We play by the rules, even when it’s easier not to.

**About You**:
Are you a proactive and experienced Customer Support Manager with experience in SaaS products to oversee our customer support operations? Do you enjoy managing a team of support representatives, maintaining high levels of customer satisfaction, and implementing strategies to optimize support processes? Do you equally like being hands on and helping with customer queries? If you're an effective communicator, an organized problem-solver, passionate to help resolve customer queries and eager to contribute to the success of an industry-leading company, then Local Measure has an exciting opportunity for you

As the Customer Support Manager at Local Measure, you will play a pivotal role in establishing our new Customer Support Team, processes and tooling. We're seeking an organized and adaptable individual who can combine their customer support experience with a passion for contact center and Customer Experience. Your exceptional organizational skills and formalized approach to customer support will be key to your success in this role.

**Role Overview**:
**Key Responsibilities**:

- Team Leadership: Lead, mentor, and inspire a team of customer support representatives to deliver exceptional service and exceed performance goals.
- Customer Advocacy: Serve as the primary point of contact for customer escalations and ensure timely resolution of issues to maintain customer satisfaction and loyalty.
- Process Improvement: Continuously evaluate and refine support processes to enhance efficiency and effectiveness, leveraging customer feedback and industry best practices.
- Performance Management: Set clear performance objectives for the support team, track key metrics, and provide regular feedback to drive continuous improvement.
- Training and Development: Develop training programs and resources to equip support team members with the knowledge and skills needed to succeed in their roles.
- Cross-Functional Collaboration: Collaborate closely with other departments, including product development, customer success, solution architects, sales, and marketing, to understand customer needs and facilitate product improvements.
- Data Analysis: Utilize customer data and feedback to identify trends, opportunities, and areas for improvement in our products and services.
- Customer Engagement: Proactively engage with customers to understand their challenges, gather feedback, and identify opportunities to add value and drive customer success.
- Documentation: Ensure thorough documentation of support processes, procedures, knowledge and customer interactions to facilitate knowledge sharing and ensure consistency.
- Stay Updated: Stay informed about industry trends, competitor activities, and emerging technologies to inform strategic decisions and stay ahead of the curve.

**Qualifications and Skills**:

- Bachelor's degree in Information Technology or similiar.
- Proven experience (5years) in a customer support or customer service role, with at least 2 years in a managerial or supervisory capacity.
- Excellent leaders

  • Customer Service Manager

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Adzuna ZA B C2 - 2 weeks ago

    Cape Town, South Africa Adzuna ZA B C2 Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Carrol Boyes Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Service Manager

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa CaRRoL BoYeS Full time

    Carrol Boyes is a renowned South African designer and manufacturer of functional art pieces, specializing in homeware and lifestyle products. With creativity, craftsmanship, and innovation being the core values of the brand, Carrol Boyes has become a leading homeware retailer both locally and internationally. We are committed to delivering exceptional...

  • Customer Services Manager

    7 days ago

    Cape Town, South Africa CTP Flexibles Full time

    We currently have the above position available at our flexible packaging printing facility and wish to invite all suitably qualified applicants to submit their details for our consideration. The incumbent, reporting to the National Sales Manager, is responsible for managing the Customer Services and internal sales department (including all key accounts)...

  • Customer Services Manager

    4 days ago

    Cape Town, South Africa Pollock and Associates Full time

    Customer Services Manager Chem/Petro/Oil & Gas Cape Town - Western Cape - South Africa As the Customer Services Manager for the Western Cape region, you will lead a team of technicians and artisans, ensuring efficient operations in a hands-on, field-based role. Your role entails effective communication with senior management, overseeing daily team...

  • Customer Service Manager

    3 days ago

    Cape Town, South Africa Tower Group Full time

    **Job Title**: Customer Service Manager *** **Reports to**: Operations Manager **Salary**: R10000 to R15000 per month or negotiable **Region/ Area**: Cape Town CBD The Customer Service Manager is responsible for all customer queries and oversees the processing of all B2C orders. **KEY RESPONSIBILITIES** **Policies and Procedures** - Ensure all...

  • Customer Service Administrator

    5 days ago

    Cape Town, South Africa Juta and Company (Pty) Ltd Full time

    **Customer Service Administrator** **Location: Claremont, Cape Town** **Reporting to: Customer Service Manager** The Customer Service Administrator is a vacant role in our Finance team, reporting directly to the Customer Service Manager based at our Cape Town office. The Customer Service Administrator will be accountable for delivering excellent customer...

  • Customer Service Consultant

    4 days ago

    Cape Town, South Africa Recruitment Solutions Full time

    We are recruiting for an energetic professional Customer service consultant with relevant experience within the RETAIL or HOSPITALITY space. You will understand how to maintain excellent customer relationships through excellent service delivery, assisting Account Managers with their daily tasks in order to develop their defined portfolios. You will resolve...

  • Customer Service Agent

    Found in: Talent ZA 2A C2 - 3 weeks ago

    Cape Town, South Africa Isilumko Staffing (JHB) Full time

    Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town) Key duties and responsibilities:Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social mediaIdentify and assess customers' needs to achieve...

  • Customer Service Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Isilumko Staffing Full time

    Our client is urgently looking for Customer Service candidates – Montague Gardens (Northern Suburbs) (Cape Town) Key duties and responsibilities:Respond to customer inquiries and provide accurate and helpful information through various communication channels, including phone, email, chat, and social mediaIdentify and assess customers' needs to achieve...

  • Customer Service Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa Telebest Full time

    Our client has an opportunity available for a Customer Service Agent.Requirements:Ability to problem solve and perform analytical skills.Good communication skills.Passionate about customer service.Ability to think creatively and innovatively.MatricBasic numeracy advanced literacy skills.12 months of Call Centre Customer Service experience.Product knowledge...

  • Customer Service Agent

    4 days ago

    Cape Town, South Africa Frogg Recruitment Full time

    **Customer Service Agent Paarden Eiland Cape Town** The purpose of the role is to accurately receive customer products into the warehouse, allocate them accordingly into the warehouse, and dispatch orders in full, in time as per the stipulated Standard Operation Procedure (SOP) to maintain good consistent customer service. **Salary Negotiable** **Min...

  • Customer Service Consultant

    3 weeks ago

    Cape Town, South Africa CallForce Direct Full time

    **Role Purpose**: The VodaPay Customer Care Close Loop Consultant is responsible for recovering poor service experiences for Vodapay customers that rate Vodapay service surveys on the App, Tobi and also live chat. These consultants will be responsible for initiating contact with all Vodapay TNPS detractors, passives and not limited to these, by contacting...

  • Customer Service Agent

    6 days ago

    Cape Town, South Africa Table Bay Cold Storage Full time

    We are looking to appoint a Customer Service Agent in the Operations Department. You will report to the Warehouse Supervisor. You will fulfil the necessary requirements within the Department to meet the Company’s objectives by providing administrative support to ensure the efficient operation of the Department and Office. **KEY JOB FUNCTIONS**: -...

  • Customer Service Advisor

    6 days ago

    Cape Town, South Africa Sigma Connected Full time

    **Company Description** Sigma Connected Group is a people company that values the power of human connections. We listen and learn to better understand our employees, clients, clients' customers, and wider communities. We believe that better connections lead to better outcomes for everyone. We are not just another business process outsourcing provider; we...

  • Branch Manager – Logistics

    Found in: Talent ZA 2A C2 - 6 days ago

    Cape Town, South Africa Service Solutions Full time

    Our client, a national leader and well established truck rental and logistics company is seeking to employ a branch manager for the Blackheath Branch Some duties, but no limited toCustomer Interaction:Customer liaison and reportingService level agreementsCustomer Invoicing and attending to queriesCustomer visits (if required)Managing of afterhours...

  • Customer service Agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Customer Service agent

    Found in: Talent ZA C2 - 3 weeks ago

    Cape Town, South Africa CallForce Full time

    Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels. The successful applicant will be responsible for...

  • Customer Service Consultant

    Found in: Whatjobs ZA C2 - 1 week ago

    Cape Town, South Africa Callforce Direct Full time

    Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.   The successful applicant will be responsible for but not...