Senior Customer Care
1 day ago
**Careers that Change Lives**
By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world.
Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).
In short, this means that when joining Customer Care & Order Operations you will get a unique opportunity to discover real possibilities for personal growth within multiple areas and cultures across the globe.
For this role, you will be expected to be located in **Johannesburg, South Africa **.
**A Day in the Life**
- Managing daily activities of Customer Care & Order Operations in the Africa region.
- Building and maintaining collaborations and networks with the region’s commercial teams.
- Maintaining a regional identity across all Africa team members, located in South Africa and Egypt.
- Managing all escalations with the right level of engagement to solve the difficulties at hand.
- Hiring the best talent and developing the existing members of the Customer Care team.
- Collaborating closely with your peer Customer Care Managers in the region to share best practices, alignment, and teamwork.
**Must Haves**
- 5+ years’ experience in functional leadership/people management with 20+ employees in a matrix organization.
- Remote people management experience.
- Knowledge of order management processes.
- Excellent business acumen and great stakeholder management skills.
- Excellent analytical and data-driven decision-making abilities.
**Nice to Haves**
- SAP ERP knowledge.
- Project management/process improvement certifications.
**We Offer**
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize (our global recognition program)
**Our Commitment**
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
**About Medtronic**
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
When joining Medtronic, you’ll become part of a company that is recognised as a Top Employer for 2022 in multiple countries throughout Europe. Every day we strive to engineer the extraordinary all the while delivering excellent employee experiences and practices benefitting you and your career. Read more about Top Employers.
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary **.
**Your Answer**
LI-Hybrid
-
Customer Care Manager
3 days ago
Johannesburg North, South Africa Communicate Recruitment Full timeA Customer Care Manager is needed with experience in the Telecommunications industry. Title: Customer Care Manager Location: Johannesburg North **Responsibilities Include (but are not limited to)**: - Working closely with the Buyers, Replenishers and senior management of the respective departments. - Initial financial year budget plans for respective...
-
Customer Service Advisor/sales Advisor
1 week ago
Johannesburg, South Africa Samsung Customer Care Center Full timeRole Summary: The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout. We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...
-
Customer Care
1 week ago
Johannesburg, South Africa Niche Recruiting Full time**Customer Care | Client Liaison** **Johannesburg** **Budget**:R10- R15k (Salary dependent on skills and experience) **Experience**: Must have minimum 2 years working experience in the field. **Duties/Skills**: - Excellent communication skills, both verbal and written - Problem solving capabilities - The capacity to work well under pressure and remain...
-
Customer Care Coordinator
1 week ago
Johannesburg, South Africa GAP Consulting Full timeGauteng, JHB - Northern Suburbs - Automotive Manufacturers (OEM) & Importers - Market Related | Negotiable - Job ref: OEM000043/LvdW - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining an OEM that seeks the expertise of a Customer Care Coordinator **Minimum Requirements**: - Must have a Minimum of 3 to 5 years’ experience in Automotive OEM Customer...
-
Customer Care Supervisor
1 day ago
Johannesburg, South Africa Sandi Crowther Recruitment Full timeGauteng, JHB - Central **Hyde Park, Gauteng. **Fast - growing company within the Telecommunications industry seeks Customer Care Supervisor with strong leadership and coaching capabilities, and previous relevant experience in managing a team. - The Customer Care Supervisor will be responsible for monitoring, managing, and upskilling the Customer Care...
-
Customer Care Specialist
2 days ago
Johannesburg, South Africa Six Sense Full timeGauteng, JHB - Northern Suburbs - Annually Cost To Company (Market related) A well-established short term insurer is seeking to appoint a Customer Care Specialist. The Customer Care Specialist will be responsible for supporting the claims team in enhancing customer experience through end-to-end efficient handling and resolving queries in line with Service...
-
Customer Care Learner
1 day ago
Johannesburg, South Africa Givaudan Full timeStep into our world of creativity and joy! Customer Care Learner - Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good....
-
Customer Care Agent
1 day ago
Johannesburg, South Africa Cartrack Full time**Listing reference**: cartr_000557**Listing status**: Online- **Position summary** **Industry**:Telecommunication Services **Job category**:Service Advisor **Location**:Johannesburg **Contract**:Permanent **EE position**:No **Introduction** - We have a great opportunity for seasoned Customer Care Agents! We’re a world-leading smart mobility tech...
-
Customer Care Assistant Eastrand
1 day ago
Johannesburg, South Africa Affirmative Portfolios Full timeCustomer Care Assistant EASTRAND FMCG / Retail JHB East, Johannesburg - Gauteng Customer Care Assistant East Rand R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...
-
Customer Care Agent
1 day ago
Johannesburg, South Africa One Source Direct Full time**Job description** Customer Care Consultant Needed Our company, One Source Direct, is searching for a Customer Care Consultant on behalf of Zoom Fibre. Main Purpose of the Job? Set and drive superior experience for Zoom Fibre Partners (ISP’s, resellers, internal and end users) through management of all customer escalations directed to ZF Partner...
-
Customer Care Assistant Eastrand
10 hours ago
Johannesburg, South Africa Affirmative Portfolios Full time**FMCG / Retail** **JHB East, Johannesburg - Gauteng** ***: **Customer Care Assistant** **East Rand** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in the East Rand. **Key...
-
Customer Care Administrator
4 days ago
Johannesburg, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Processing of customer complaints Ensure that calls are answered to defined company standards Processing and follow up on customer spare part orders Processing and follow up on estimate requests Processing and follow up on outsourced repairs Covering Reception on a rotational basis Diploma in Customer Care...
-
Customer Care Agent
1 week ago
Johannesburg, South Africa LMP RECRUIT Full timeGrade 12 coupled with a minimum of 3 years' Customer Care experience - ** Recent working experience in the** **Material Handling Equipment (Forklift) or Automotive industry ESSENTIAL**: - A qualification in supply chain logistics would be advantageous - ** Must be literate on Kerridge or Autoline and Excel**: - Exceptional telephone etiquette - Able to...
-
Customer Care Specialist
1 day ago
Johannesburg, South Africa Affirmative Portfolios Full time**Customer Service ~ Insurance** **JHB North** ***: **Customer Care Specialist - Illovo** **12 Month Fixed term** **Purpose** The Customer Care Specialist will be responsible for supporting the claims team in enhancing customer experience through end-to-end efficient handling and resolving queries in line with the Service Level Agreements and procedures...
-
Johannesburg, South Africa Affirmative Portfolios Full timeCustomer Care Assistant JOHANNESBURG NORTH FMCG / Retail JHB North, Johannesburg - Gauteng Customer Care Assistant Johannesburg North R58 800pa **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in...
-
Customer Care Expert, Air Logistics
10 hours ago
Johannesburg, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. **YOUR ROLE **:The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care...
-
Air Logistics Customer Care Specialist
11 hours ago
Johannesburg, South Africa Kuehne+Nagel Full timeWe are looking for our new Customer Care Specialist based in Johannesburg! ** Your Role**: The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer Care Specialist is part of a team within our CCL’s - Customer Care...
-
Air Logistics Customer Care Specialist
2 days ago
Johannesburg, South Africa Kuehne+Nagel Full timeWe deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team. ** Your Role**: The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel. Specifically, the Customer...
-
Customer Care Agent
1 day ago
Johannesburg, South Africa Santaf Holdings Full timeMain Purpose Of Job: - Ensure compliance of 100 % by logging and confirming of all calls made to the client and recording of all communication with the client - Communication is to be clear, concise and accurate at all times - Explanation of the repair process must be provided to the client - Ensure customers are updated continuously on the repair process...
-
Customer Care Assistant Johannesburg North
10 hours ago
Johannesburg, South Africa Affirmative Portfolios Full time**FMCG / Retail** **JHB North, Johannesburg - Gauteng** ***: **Customer Care Assistant** **Johannesburg North** **R58 800pa** **Overview**: Our client, a leading retail company with a nationwide presence, boasting a network of 200 stores strategically located across the country has several Customer Care Assistant vacancies available in Johannesburg...