Reservations Manager

2 weeks ago


Franschhoek, South Africa HotelJobs.co.za Full time

Our client is looking for a dynamic individual to join their reservations team in capacity of Reservations Manager. The Reservations Manager is responsible for managing the reservations process and operation on the property, by coaching and motivating the tam to deliver quality guest service and meet financial targets for the property. Ensuring that the reservations/reception team adhere to policies and procedures implemented by the property, while working with the team as to how to promote sales and upselling of all facilities. Minimum Matric or an equivalent qualification.
- Computer Literate with skills in Excel & Word.
- Fluent in English & Afrikaans.
- High initiative/self-starter/proactive and can anticipate requirements.
- A minimum of 3 years’ experience in hotel reservations position or similar is essential.
- Professional, mature personality and appearance.
- Dynamic personality.
- Excellent & essential PC literacy skills - Advanced Word, Excel, Internet, Room Master an advantage.
- Strong administrative skills.
- Exceptional customer service and conflict handling skills.
- Professionalism, excellent judgment, use of discretion, prioritization and problem solving abilities.
- High stress tolerance.
- Ability to work and make decisions independently.
- Ability to adapt quickly to change.
- Excellent communication skills (verbal and written.)
- Team player.
- Excellent organizational skills.
- Efficient and accurate with high attention to detail.
- Ability to work weekends and own transport is advantageous.



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