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Receptionist/guest Assistant

1 month ago

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Kendrick Recruitment is seeking a courteous, organized, and highly motivated Receptionist to join our luxury hospitality team. As a Receptionist, you will be the first point of contact for our esteemed guests, providing exceptional customer service and creating a warm and welcoming atmosphere. Your role is pivotal in ensuring that guests' experiences from arrival to departure are smooth, memorable, and reflect the high standards of the hotel.

**Responsibilities**:

- Guest Relations: Greet guests upon arrival with a friendly demeanor, making them feel valued and comfortable. Assist with check-in and check-out procedures, offering information about the estate's facilities, services, and local attractions.
- Reservation Management: Manage guest reservations, ensuring accuracy in bookings, cancellations, and modifications. Collaborate closely with housekeeping, concierge, and other departments to ensure seamless coordination.
- Front Desk Operations: Maintain a tidy and organized reception area. Provide administrative support, including data entry, filing, and preparing guest registration forms.
- Guest Assistance: Assist guests in arranging transportation, making restaurant reservations, and providing information about local events and attractions. Anticipate and respond to guests' needs to enhance their overall experience.
- Cash Handling: Handle guest payments, process invoices, and manage cash transactions accurately and securely. Ensure adherence to financial procedures and policies.
- Security and Safety: Monitor the property entrance, ensuring the safety and security of guests and the estate. Adhere to emergency response protocols and collaborate with security personnel when necessary.
- Collaboration: Work closely with other departments, such as housekeeping, concierge, and maintenance, to ensure effective communication and guest satisfaction.
- Guest Feedback: Actively seek and gather guest feedback, addressing concerns and suggestions professionally and empathetically. Strive to continuously improve the guest experience.

Qualifications:

- High school diploma or equivalent; hospitality-related education is a plus.
- Previous experience as a receptionist, preferably in a luxury hotel or hospitality setting.
- Exceptional interpersonal skills, with the ability to engage and connect with diverse guests.
- Strong verbal and written communication skills.
- Proficiency in using reservation and front desk software systems.
- Excellent organizational skills and attention to detail.
- Professional appearance and demeanor.
- Flexibility to work shifts, including evenings, weekends, and holidays.
- Multilingual skills are advantageous.
- Knowledge of the local area and attractions is beneficial.

Join the team as a Receptionist and contribute to the delivery of exceptional guest experiences in the serene and luxurious environment of our estate. Your dedication to hospitality and your role as the first point of contact will play a crucial part in making every guest's stay truly unforgettable.