Snr Reservationist
2 weeks ago
**50 bedroom Hotel seeks a Snr Reservationist**
**Minimum requirements**
- Matric required
- Accommodation certificate / Hotel School Diploma is advantageous
- Minimum 2 -3 years experience in a similar position
- Familiar with the duties and responsibilities of the reservations department
- Opera experience
**Duties and responsibilities**
- High level of customer service
- Excellent written and verbal communication skills
- Quotations to be done accurately
- Confirmations and pro-forma invoices issued on time and according to procedure and payment schedules
- Follow up and hand over of all details of groups to management team
- Accurately record and process reservations from all channels on to the OPERA system
- Process amendments to reservations & groups
- Manage No Show's & loyalty programmes
- Follow up on provisional bookings
