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Senior Digital Account Manager

4 weeks ago

Johannesburg, South Africa Vetro Media Full time

Are you a digital account manager with at least five + years’ of experience at a digital marketing agency? Then we’ve got a great new opportunity for you at our results-driven digital marketing agency.
As a digital account manager, you will work closely with our team to ensure we surpass our client's goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with your clients to understand their needs. Excellent communication abilities and negotiation and multi-tasking skills are a must.
With your eye for detail, you will project manage all client work from brief to internal quality review to reporting, ensuring that we are on budget and time. You will maintain current client relationships, execute client requirements, strategise, pitch, and assist with bringing in new business.

**Responsibilities**:
Assist with creating a vision for clients
Assist with the management and implementation of client brand strategy and activities
Accountability for the successful planning, implementation, delivery of campaigns/briefs/projects and reporting with the team according to required timelines
Ensure you contribute to, understand and support the digital strategies of clients on behalf of the brand
Manage client communication timeously, including sharing feedback internally and briefing all work through the company software and systems
Serve as primary day-to-day liaison with assigned clients and maintain positive ongoing relationships
Oversee and mentor more junior account managers - ensuring overseeing their projects and work
Ensure the budget is managed carefully and that all due diligence measures are followed to complete work on time and on brief within the budget
Ensure all measurable efforts are reported back to clients after a careful review and analysis by yourself
Ensure all client KPIs are met and monitor this on an ongoing basis
Develop process flows and refine systems for continuous improvement as required
Develop new business and clients and identify opportunities to upsell to clients
Manage multiple projects simultaneously while interfacing with different internal and external contacts
Drive efficiency and best practice in the account management department
Create or implement best-practice methodologies for account management
Assist individuals with proficiency in analytics and data
Required

Bachelor's degree or equivalent experience
Three to five years of experience as an account manager in a digital marketing agency within the past four years
Proven experience in reporting on digital marketing metrics
Proven experience in managing and understanding website builds and WordPress builds/maintenance
Proven experience in understanding digital marketing eco-systems, including lingo, metrics, audiences and best practice
Familiarity with sales performance metrics
Strong negotiation, presentation and communication skills