Intern: Operations Process Administrator

2 months ago


Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:

- Coordinate along with other team members the capturing, assignment and monitoring of resolutions and closures of customer complaints using the CSM system
- Together with other team members, coordinate the maintenance of branch & Field information across various stakeholders & systems e.g. BCMS; Key holders; contact details;
- Facilitate non-merchandise administration order/payment processes for Gift Cards; Rentokil etc - those not covered by Group services
- Together with other team members, coordinate the ordering for New Store Opening/Enlargement (stationery, hangers, EAS)
- Maintain structure data base on the company’s communication platform (Yoobic) (User profile creation, password resets, etc.). This will include weekly coms calls with the service provider to improve / maintain service levels / discuss new ideas that could benefit the Division or Group
- With other team members, coordinate the maintenance of the Group Store Development report for the Sports divisionMaintain records & Follow up on investigations - Assist in obtaining additional information required by the Field Manager for the investigations

**Qualifications and Experience**:
Ideally the individual will have a relevant tertiary commercial qualification

**Skills**:

- A strong understanding of operational risk.Advanced Office (MS Word, MS Excel) knowledge

**Behaviours**:

- Adhering to Standards - Ensures quality and compliance in the delivery of their work
- Continual Improvement - Actively seeks opportunities to continually improve processes
- Decision Making - Analyses complex situations to ensure effective and timely choices
- Driving & Perservering
- Leading Others - Inspires and guides others to achieve collective goals
- Meeting Customer Expectations - Consistently delivers exceptional customer service
- Planning & Organising - Uses a structured approach to effectively manage tasksRelating & Networking



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