Operations Intern

1 month ago


Cape Town, South Africa Training Force Full time

**Operation Intern**

**Location**

Cape Town, Western Cape

Inherent requirements:

- Grade 12
- NQF Level 6 qualification or equivalent
- Excellent communication skills (Both written & verbal)

Preferred requirements:

- Ability to see tasks and projects through to completion.
- Ability to work in a fast pace environment
- Duties & Responsibilities:

- Capturing, uploading, and maintaining required learner information on the Learner Management System (LMS).
- Report issues and risks to the project manager regarding class and host site attendance.
- Order new training / project supplies and materials prior to the start of each cluster within the required time frames.
- Learn about every aspect of each project the team is working on.
- Update changes made to projects as and when instructed by project manager.
- Manage project schedules.
- Communicate to learners about training dates and venues.
- Monitor learners host site attendance.
- File paperwork regularly.

Project Implementation:

- Compile project plan with Project Manager.
- Coordinate equipment use, activities, information, and resources.
- Ensure project files, learner files and all other learner documentation are of high quality and standard to pass internal and external moderations.
- Arrange assessments after every cluster.
- Arrange internal moderation for 50% of Portfolios of Evidence (POE’s).
- Book training venues.
- Adhere to the Company’s Quality Management System (QMS).
- Adhere to the Company’s policies and procedures.
- Perform any other reasonable request as directed by Senior Management.
- Promote the Company and its training in a positive and professional manner.
- Manage and mentor staff in a professional and effective manner.
- Ensure high standards in the commencement, delivery, and success of all training.
- Build and maintain strong relationships with clients and learners to ensure return business.
- Maintain the high standards of the Company.

Project Completion:

- Arrange final internal moderation for 100% of POE’s.
- Ensure client and learner information and documents are loaded on the system.
- Set up project file, client e-folders, Learner Management System (LMS) and Monthly Client Feedback Report (MCFR).
- Upload learner details and prepare spreadsheet for external moderation.
- Ensure that learner results spreadsheets and achievements are sent to SETA Team.
- Ensure that project policies and processes are always adhered to.

Administration Support:

- Liaise with functional support teams and adhere to service level agreements.
- Signing of learner agreements and obtaining supporting documents.
- Assist with Learner administration processes.
- Coordinate the onboarding and orientation of learners.
- Coordinate the attendance registers for workplace experience and training attendance, whilst addressing and managing any absences.

Coordinate remediation and ensure it is completed by Facilitators after each cluster assessment.
- Preparation of POE’s and project files in preparation for Internal Moderation (IM) and

External Moderation (EM):

- Build and maintain relationships with the learners through regular contact.
- Monitor learner attendance, ensure required documentation is received according to labour conditions (e.g., leave forms).

Resourcefulness and creative problem solving:

- Ability to collect, gather and analyse data and present concise actionable results.
- Ability to work independently.
- Ability to perform different tasks simultaneously.
- Ability to remain self-motivated.
- Ability to see tasks and projects through to completion.
- Ability to work at a fast pace and to deadlines.

**Job Types**: Temporary, Internship
Contract length: 12 months

Application Deadline: 2024/01/12



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