Customer Care Technician

3 days ago

Centurion, South Africa ORBCOMM Full time

The advertised position will report to the Senior Manager of Solutions Delivery.

**The Job requirements**:

- Excellent telephonic communication skills.
- Excellent Administration skills.
- Good communication skills, both written and verbal.
- Advanced MS Office Skills.
- High levels of attention to detail to ensure accuracy and completeness.
- Ability to manage client’s expectations.
- Ability to work independently and demonstrate initiative.
- Team orientation. Committed to team goals, targets, objectives.
- Good organizational and time management skills. Able to plan and prioritize to meet deadlines.
- Results focused.
- Quality Orientation.
- Customer service orientation.
- Integrity.
- Empathetic, patient, and tolerant.
- Diplomatic and mindful of impact.
- Cross cultural awareness.
- Assertive and confident.
- Good technical understanding.
- Must have own transport due to shift work.

**Personal Skills**:

- Maintain professional telephone etiquette.
- Strong knowledge retention.
- Attention to detail (must have).
- Strong verbal and written communication skills.
- Listening skills.
- Able to do analysis and problem solving.
- Customer service orientation.
- Teamwork.
- High stress tolerance.

**Job roles and responsibilities**:
**General Service Centre**
- You will be required to work shifts in a service centre which is manned 24 hours, 7 days a week 365 days a year.
- Complete relevant paperwork timeously and the correct order as per the supplied SOP.
- Generate and distribute Daily, Weekly, Monthly and time to time reports according to the Managements or client’s requirements and Standard Operating Procedures.
- Generate and distribute all reports as requested by management from time to time.

**Software and Hardware**
- To ensure all software installations/assistance is handled in a professional manner and in accordance with the Standard Operating Procedure.

**Testing and unit configurations**
- Assist all maintenance and installation activities in the operational field with all relevant information, testing of products as per the Standard Operating Procedure.

**Monitoring**
- Monitoring of specific alarms during your shift and updating with the relevant feedback.

**Recoveries**
- Manage, co-ordinate and assist with recoveries as per the Standard Operating Procedures and recovery personnel.

**Client services**
- Complete monthly tasks.

**Communication**
- General Communication will be required over different platforms.

**About ORBCOMM Inc.

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