IT Customer Relationship Manager

2 days ago


Johannesburg, South Africa FirstRand Full time

About us, purpose, experience and qualifications

**about us**:

- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing

**purpose**:
Manage the relationship with current potential customers to balance return on investment. Negotiates and executes service level agreements

**experience and qualifications**:

- Degree or Diploma and the required Certification.
- Previous teller experience will be an added advantage TCD experience preferable.
- **additional requirements**:
**responsibilities**:

- Manage the Service Level Management process and be accountable for running the client portfolio relationships of business units availing of Hogan Technology services- Management functions.
- Financial responsibility Software/hardware budgeting, negotiating, purchasing and acquisition- Project co-ordination.
- Matrix management.
- Resources management (software/hardware).
- Analyse trend reporting (Service Level Reports) and ensure deviations from "agreed" service levels are addressed and necessary feedback provided to clients.
- Ensure that regular Hogan Technology performance feedback to client takes place via Service Level Meetings.
- Play a prominent communication role in Problem and Change Management to avoid disruption of service to clients.



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