Executive Manager: Operations

1 week ago

Centurion, South Africa Land Bank Careers Full time

**Job Advert Summary**:**
MAIN PURPOSE **OF THE JOB**

Involvement in the drafting of the Insurance Company strategy taking into account market trends, regulations and how this may translate into operational execution.To oversee and manage the alignment of (LBLIC and LBIC) strategic objectives to the effective operations (People, Processes and Systems) of both companies in order to support their bottom-line performance. Monitors operations performance based on strategic objectives, identify and rectify deviations.

**Key Performance Areas**:**
1. Strategy development for the Insurance Companies’ operations**

**Company strategy**
- Exco would review the overall Land Bank strategy to determine key Insurance imperatives
- Researches the market trends, regulations and opportunities to determine deliverables
- Design and Develop Insurance Companies value proposition as a Niche player in the Agricultural Sector
- Presents strategy to the Board for buy-in and approval

**Risk transfer Strategy (Reinsurance)**
- Strategy planning and structuring for: Crop, Assets & Life business
- Reinsurance placement and renewal terms negotiation for: Crop, Assets and Life business

**2. Execute the Company Strategy through the governance of the operations for LBIC and LBLIC including underwriting, reinsurance, claims administration, and product development**

**Information Technology**
- Manage the customisation of the LBIC and LBLIC computer system to support the business and gather business intelligence in support of the business strategy of LBIC and LBLIC
- Identify and implement systems to support plans and deliverables and to establish the management information required within operations
- Manage data in line with regulations - correct repositories, security and data integrity
- Establish and maintain business intelligence as per company requirements

**Processes and procedures**
- Consult the business strategy to determine the objectives, deliverables, processes, policies and targets
- Design, Implement, Maintain and enforce policies, procedures and processes for all areas of operations including underwriting, reinsurance, claims, administration
- Institute corrective actions where required
- Monitor operations to ensure that deliverables and targets are met
- Compile profitability reports by product and submit to the relevant role players
- Recommend corrective actions to manage loss making products to profitability
- Manage profitability in accordance with policies, procedures and legal requirements
- Ensure the provision of up to date reinsurance reports

**People (capacity and capability)**
- Secure the required resources to build capacity to achieve deliverables and targets
- Establish the full operations capabilities in LBIC and LBLIC

**3. Monitoring and Reporting on progress**
- Oversee the accurate and timely compilation of reports across all departments to provide a consolidated overview of business progress
- Establish all regulatory reporting requirements & specifics from particular forum/committee
- Liaise with departmental reporting staff in procuring required information, superimposing supplementary information, where necessary

**4. Manage Stakeholder Relationships**
- Obtain mutual agreement on the resolution of issues, meetings required and the delivery of inter-dependent outputs and results
- Agree to the expected outcomes from each party
- Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
- Inform the relevant role players of the outcomes, deviations and actions required
- Implement continuous follow-up to ensure that the relationship is maintained
- Compile a database indicating the role players, expected outputs, contact details, type of agreements and relationships

**5. Departmental and People Management**

**Performance Management**
- Align Operations department to LBIC/LBLIC Strategy and review departmental structure to execute overall company strategy
- Develop and Align LBLIC/LBIC Reinsurance Strategy to execute the company growth and profitability strategic objective
- Analyse the business plan to determine the applicable deliverables and targets

**Capacity Planning**
- Determine the human resource requirements, in accordance with the expected deliverables and current capacity
- Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
- Set and achieve employment equity targets.
- Minimise staff turnover
- Lead the department in such a manner as to foster innovation and technological excellence.

**Financial Management**
- Develop and manage budget
- Manage expenditure and ensure no fruitless expenditure
- Adhere to financial guidelines and thus ensure proper control over expenditure

**Preferred Minimum Education and Experience**:

- Postgraduate Commercial Degree (BCom) / Business Management / Economics / Law or Risk Management
- FSB Registered RE (Representative)
- FSB

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