Client Liaison Officer
3 days ago
Century City, Cape Town
Market Related
The primary function is to ensure customer retention by addressing student queries effectively and ensuring the resolution is communicated in a professional manner.
**Educational Requirements**:
Grade 12
2 years Call Centre Experience with Customer service
MS office proficient
Excellent negotiation and presentation skills
Excellent communicator
**Duties and Responsibilities**:
Customer retention
Customer cancellation resolution
Customer cancellation appeal resolution
Achieve agreed targets
Reporting
Ad hoc duties
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