Digital Support Consultant
2 months ago
Who we are- Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.- Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.- What does a Digital Support Consultant do- The Digital Support consultant provides digital support to operations and Intermediary environments. The role also requires the testing, coaching and optimizing of new or existing systems and processes within operations.- What will make you successful in this role- Listening Skills
- Reading Comprehension
- Complex Problem Solving — identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management
- Availability
- Organisational Skills
- Excellent interpersonal skills
- Excellent analytical skills
- Proven experience to conduct verbal exchange of information requiring difficult explanation as well as tact and diplomacy relating to various fields.
- Execute initiatives, programmes and strategic objectives.
- Proven computer literacy, including advanced MS Word, MS Excel and MS PowerPoint.
- Good communication skills both verbal and written.
- Ability to interact and liaise with a diverse audience range.
- Training/ Presentation Skills
- Qualifications and Experience- Grade 12
- Proficient with MS Office (advanced)
- Short - term insurance industry experience ( 2 Years)
- Knowledge & understanding of Santam systems (Policy Center, Avaya, CRM etc,)
- Previous experience in a Call Centre and/or Service Desk environment
- Skills- Technical and navigational support to all business stakeholders.
- Provide coaching to the relevant stakeholders on changes relating to the system supporting of stakeholders with change management.
- Strong customer focus
- Meeting customer expectations to ensure customer satisfaction
- Well organised (Developing specific goals and plans to prioritize, organize, and accomplish your work.The ability to impart written and verbal knowledge and remain client focus
- Check usability of the systems
- Report and log all issues
- Awareness around the implementation of technology with the business- AVAYA
- Mainframe
- PolicyCenter
- Confluence (Project management)
- JIRA (Project management)
- CA Unicentre.
- CRM
- Broker Portal
- Client Applications
- RPA
- Personal Attributes- Availability
- Persuasiveness
- Action orientated
- Business insight
- Detail orientated
- Insurance process knowledge
- Conflict handing skills
- Ability to multi task and be able to work under pressure
- Relationship building
**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.**Turnaround time**Our commitment to transformation**
- At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
-
Digital Marketing Specialist
6 months ago
Johannesburg, South Africa ADvTECH Support Office Full time**Overall Purpose of the Job**: The Brand Digital Marketing Specialist role has been created to increase skillset and capacity in the Digital Marketing space within the brands and brand-groupings. The Digital Marketing Specialist’s role is to design, create, and deliver on Digital Marketing activities to support expansion and growth of the brands and...
-
Support Consultant: Digital Hub
3 months ago
Johannesburg, South Africa Momentum Distribution Services Full time**Introduction** - Momentum, a financial services provider of choice since 1966, known for its entrepreneurial spirit and innovative culture is committed to wealth creation and preservation, insurance, and income protection for all our clients. We do this through our understanding of the retail insurance, savings, and investment markets in...
-
Digital Support Consultant
2 months ago
Johannesburg, South Africa Sanlam Full timeWho we are Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered...
-
ERP Business Solutions Consultant
2 weeks ago
Johannesburg, South Africa Bluegrass Digital Full timeJob title : ERP Business Solutions ConsultantJob Location : Gauteng, JohannesburgDeadline : December 04, 2024Quick Recommended Links Jobs by Location Job by industries At Bluegrass Digital, we are seeking a skilled ERP Implementation Specialist to join our dynamic team. In this role, you will be responsible for the end-to-end management of ERP systems,...
-
ERP Business Solutions Consultant
2 months ago
Johannesburg, South Africa Bluegrass Digital Full timeAt Bluegrass Digital, we are seeking a skilled ERP Implementation Specialist to join our dynamic team. In this role, you will be responsible for the end-to-end management of ERP systems, from implementation to customization and ongoing support. You'll work closely with clients to ensure their business processes are seamlessly integrated into the ERP...
-
Digital Public Infrastructure Strategy Consultant
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71799 **Job Type** - FT Contract **Job Title** - Digital Public Infrastructure Strategy Consultant - Centre of Digital Excellence **Computer Skills** - Ms Office **Industry** - NGO **City** - Johannesburg **Province** - Gauteng - We are hiring a mid-seniority member to join the core Programme Delivery Unit (PDU) in support of the Data...
-
Business Development Consultant
8 months ago
Johannesburg, South Africa CallForce Full timeBusiness Development Consultant (Digital Marketing)We are seeking an experienced and dynamic Business Development Consultant with expertise in digital marketing. The successful candidate will be responsible for driving business growth by selling digital marketing platforms, with a focus on services such as Google Ads, targeting Small and Medium Enterprises...
-
Digital Marketing Intern
6 months ago
Johannesburg, South Africa MB Digital Full time**MARKETING INTERN JOB SUMMARY** We are looking for an energetic and self-motivated marketing intern to join our growing marketing department. If you’re an ambitious individual who wants to build a career in social media and content marketing, then we want to work with you. Your work will include preparing promotional presentations, monitoring social...
-
Digital Consultant: Midrand
6 days ago
Johannesburg, South Africa Oxford University Press Southern Africa Full timeJob title : Digital Consultant: Midrand Job Location : Gauteng, Johannesburg Deadline : January 03, 2025 Quick Recommended Links Jobs by Location Job by industries Principal Accountabilities: Sales Target Achievement - Consistently achieve or surpass sales targets for OUPSA digital products and services. Customer Relationship...
-
Technical Customer Support Agent
6 months ago
Johannesburg, South Africa Genesis Digital LLC Full timeGenesis Digital, a fully remote SaaS company, wants empathetic, tech-savvy agents to provide technical support for our Customer Support department. Please note that **this role is for shift 1**, with a start time of 6:00 - 8:00 AM Pacific, M-F with the rotation of working one or two weekends out of the month. **For Romanian and South African applicants,...
-
Senior Digital Transformation Consultant
1 month ago
Johannesburg, Gauteng, South Africa Management Solutions, S.L Full timeRole OverviewAs a Senior Digital Transformation Consultant at Management Solutions, you will play a key role in helping our clients navigate the complexities of digital transformation.We are seeking a highly skilled professional with expertise in cloud computing, data analytics, and IT strategy to join our team.Key ResponsibilitiesDevelop and implement...
-
Client Service Officer
3 months ago
Johannesburg, South Africa ELO Digital Office Full time**About ELO Digital Office**: ELO Digital Office is a global leader in enterprise content management (ECM) solutions, providing cutting-edge technology to help organizations optimize their document management, workflow automation, and digital transformation processes. Our mission is to deliver innovative solutions that enhance productivity and drive...
-
Johannesburg, Gauteng, South Africa Management Solutions, S.L Full timeOverviewAt Management Solutions, we are committed to delivering exceptional business advisory services that drive growth and success for our clients. Our team of experts is dedicated to helping organizations navigate the complexities of digital transformation and leverage cutting-edge technologies to achieve their goals.SalaryThe estimated annual salary for...
-
Johannesburg, South Africa Broadcast and Digital Business Full timeJob purpose Key responsibilities **Client acquisition and management**: Identify and develop new business opportunities within the advertising market. Build and maintain strong relationships with clients, understanding their business needs and marketing goals. Negotiate and close advertising deals within target revenue margins. Provide excellent customer...
-
Digital Marketing Strategist
2 months ago
Johannesburg, Gauteng, South Africa CallForce Full timeBusiness Development ConsultantWe are seeking a highly skilled Business Development Consultant to join our team at CallForce. As a key member of our digital marketing team, you will be responsible for driving business growth by selling digital marketing platforms to Small and Medium Enterprises (SMEs).Key Responsibilities:Client Acquisition:Identify and...
-
Sales Consultant
6 months ago
Johannesburg, South Africa Digital Regenesys Full time**Job Title: Sales Consultant** **Reports To: Team Leader** **Working Days**: - Monday to Friday - Every second Saturday (as required) **Shift**: - Standard hours: 9:00 AM to 6:00 PM - Evening hours may be required during open days or promotional events. **Qualifications and Experience**: - Educational Background: Minimum of Matriculation certificate;...
-
Digital Support Coordinator
4 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob DescriptionWe are seeking a detail-oriented and organized Digital Support Coordinator to join our team at Isilumko Staffing.About the RoleThis is an exciting opportunity for a motivated individual who is passionate about administrative work and has excellent communication skills.The successful candidate will be responsible for providing administrative...
-
Digital Transformation Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Boston Consulting Group Full timeAbout UsBoston Consulting Group is a global management consulting firm that helps organizations address their most complex challenges. With over 50 years of experience, we have developed a unique approach to transformation that combines deep industry expertise with cutting-edge digital capabilities.Job SummaryWe are seeking an experienced IT Consultant to...
-
IT Support Consultant
8 months ago
Johannesburg, South Africa Sabenza IT Full timeIT Support Consultant IT Support - IT Johannesburg - Gauteng - South Africa "Wanted: IT Support Consultant for a pharmaceutical company - where troubleshooting computer glitches is our daily pill, and tech support is our prescription for success!" Requirements & Skills: - Proven working experience in IT support services or relevant experience - Excellent...
-
Digital Transformation Lead
1 month ago
Johannesburg, Gauteng, South Africa KPMG-SouthAfrica Full timeJob Title:Manager PeopleAbout the Role:The ideal candidate will help our clients navigate and solve complex business challenges in the domains of HR functional transformation, macro and micro organisational design, HR Service delivery model, and knowledge and experience in supporting the implementation of digital and HR ERP technologies. Key responsibilities...