Customer Service Rep I
6 months ago
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
Our Operational Center of Excellence prides itself in providing capabilities through the sharing, adoption and establishment of best practices.
We are a globally integrated operational team organized and equipped to meet all required service levels.
This position is responsible for reviewing work referred from our global partners to ensure completeness and accuracy of files/telephone calls deemed out of scope.
In addition, the representative will maintain constant communication with Team Leader regarding any issues or error trends.
**What You'll Bring**:
1 - 2yrs customer/call experience.
Agents provide prompt resolution to escalated inquiries including the following: consumer disputes, fraud resolution and identity theft for (minors/adults)
Completes work referred from offshore vendor and ensures that all TU and FCRA guidelines, procedures and policies have been followed, as well as tracking levels of accuracy
Analyze consumer contact data to determine error trends in our current practices and provide feedback to your team lead based on early recognition of potential training issues
Works on special projects as assigned
Performs other related duties as assigned
**Impact You'll Make**:
Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Rep I, Consumer Operations Support
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