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Head of Student Experience

4 months ago

Cape Town, South Africa HyperionDev Full time

**ABOUT US**:
HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

**ABOUT THE ROLE**:
As the Head of Student Experience, you will oversee the strategic planning and day-to-day management of a key vertical in our Learning Experience division, which relates to student communication, community management, and other areas to be defined as the organisation grows. You will play a key role in ensuring HyperionDev can continue to scale and serve thousands of students by strategically leading a critical vertical of education delivery. You will work closely with the Director of Learning Experience and, as part of our senior leadership team, help steer the strategy and implementation of our education delivery.

To excel in this role, you should be calm under pressure, have impeccable attention to detail, have great organisation & planning skills, and must be adaptable in order to function in a fast-paced ever-changing environment.

***:
**RESPONSIBILITIES**:

- Lead the Student Experience vertical in the Learning Experience division
- Oversee the talent requirements for your vertical and ensure we are hiring and retaining A Players to deliver in the best way possible to our students and customers
- Set, monitor, and improve the KPIs for your vertical, ultimately leading to better student retention, NPS, and outcomes
- Develop policies, processes, and procedures to scale the impact of your vertical as a critical piece of our overall learning experience

**REQUIREMENTS**:
**_Minimum_**:

- 4+ years of education management experience
- High technical proficiency and experience with customer communication, support and education delivery platforms such as Zendesk, Canvas and similar platforms
- Interest in recent pedagogical advances in computing and online education
- Interest and experience in the coding education and ed-tech space
- Fast learner with meticulous attention to detail
- Experience managing large budgets, people management, and defining company culture and processes at scale
- Strong ambition and a track record of exceeding targets
- Excellent leadership skills
- Excellent project management skills
- A problem-solving and positive attitude
- Excellent written and oral communication skills
- Scale-up mentality and the desire to see the company succeed
- An interest in the future of developer education, assessments, tooling and online learning

**_Preferred_**:

- Bachelor's degree in relevant field of study
- 2+ years overseeing education delivery in an online education environment
- 7+ years of project management experience or education management experience, specifically in an education business
- 5+ years of managing or co-managing academic staff or academic teams in a tertiary education setting
- Experience in designing and developing interactive learning experiences or setting processes around learning experiences is advantageous
- A basic understanding of coding and Computer Science

**BENEFITS**:

- Flexible & remote working:_ We are a remote-friendly organisation and offer flexible work options.
- Annual leave and medical benefits:_ We provide up to 19 annual leave days as part of our leave policy, as well as health insurance or medical aid benefits for our staff.
- Join the heart of tech in Africa, the US, and Europe:_ You'll work with the best of the best and rub shoulders with the world leaders in edtech, developer education, and developer assessments. Join one of the most ambitious and highest pe