Head of Mentoring

4 months ago

Cape Town, South Africa HyperionDev Full time

**ABOUT US**:
HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

**ABOUT THE ROLE**:
As the Head of Mentoring (Learning Experience) at HyperionDev, you will lead the critical function of job-seeker coaching & mentorship. This is a new role that exists within the Learning Experience part of the organisation. The Head of Mentoring will oversee all aspects of HyperionDev's coding mentor support and training to ensure that our students receive the best technical preparation possible as they embark on a career in tech.

Reporting directly to the Head of Delivery, the Head of Mentorship will also be responsible for line managing a number of HyperionDev coding mentors and Team Leads - setting key goals and expectations as it relates to 1:1 mentor support (one of the key support structures that sets HyperionDev bootcamps apart). HyperionDev coding mentors are on the front lines of student support as they provide valuable feedback and guidance on coding tasks, assignments, and project work.

To excel in this role you need to be able to think strategically and prioritise effectively in order to deliver on ambitious targets related to mentor support and quality. It will require someone who can manage multiple tasks and priorities as well as people, while keeping sight of bigger picture goals and targets.

**RESPONSIBILITIES**:

- Oversee Coding Mentor support structures and resources to ensure learner success and improved bootcamp completion rates, retention & NPS scores.
- Streamline and scale mentorship strategies to drive efficiency while improving student experience.
- Plan and oversee mentor support schedules in collaboration with HyperionDev's Head of Delivery to ensure proper support coverage related to student/mentor 1:1s.
- Directly line-manage a number of HyperionDev mentoring staff. Review and oversee current Mentor training preparation and related improvement plans.
- Review and update and oversee Mentor success metrics related to student calls, and support the creation of additional student resources including video tutorials, reading material, technical assessments, etc. to ensure improved learner experience.
- Collaborate with HyperionDev's Head of Delivery and Head of Student Experience to plan relevant learner workshop content and event schedule.
- Work cross-functionally with HyperionDev's Engineering team to improve student user experience with HyperionDev dashboards while driving mentor and coaching scalability.

**REQUIREMENTS**:
**_Minimum_**:

- 5+ years of experience involved in a teaching, coaching, mentorship or consulting focused role ideally within the Ed-Tech, or more traditional education, or other related industry.
- 5+ years of direct team management experience, having directly line managed a team of 5+ individuals.
- A strong understanding of existing coaching and/or teaching frameworks and models.
- Strong technical acumen with experience developing interactive learning experiences.
- Experience working with online students or delivering remote academic support.
- Experience vetting and onboarding scalable coaching tools and platforms.
- Excellent verbal and written communication skills.

**_Preferred_**:

- A degree in Learning Design, Instructional Design, Education, or other relevant qualification.
- 7+ years experience running a team focused on coaching, tutoring, mentorship, academic delivery, or student support, preferably within the EdTech space.
- A proven track record of sc

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