Workforce Management Specialist

Specialist, Workforce Management-03YVX **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Specialist - Workforce Management - Real Time** working onsite in** Cape Town, South Afric**a, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be...

Senior Specialist, Workforce Management Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Have a passion to solve work puzzles? Are you looking for...

Senior Specialist, Workforce Management-041UO **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Have a passion to solve work...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...

About Us:Workforce Healthcare is a leading provider of occupational health services dedicated to promoting workplace well-being and enhancing the quality of life for employees.

Our client based in Cape Town is seeking a RTA / Workforce Manager to join their fast growing team within the BPO industry. **Job Description**: The RTA / Workforce Manager preparing and analyzing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other...

Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, youll be a part of bringing humanity to business. experienceTTEC What Youll be Doing Have a passion to solve work puzzles? Are you looking for an opportunity to experience something new each day? In...

R17000 - R20000 ctc p/m Growing BPO seeks to employ a Workforce Analyst Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

About the RoleWe are looking for an experienced Senior Production Manager to join our team at Durpro Workforce Solutions. The successful candidate will have a strong background in production management and a proven track record in motivating and supervising staff to achieve and meet production goals. This is a key leadership role within our production...

Team Leader/Scheduler Reports to - Assistant Manager / Manager - WFM **Job Purpose** Team Leader - WFM will be responsible for managing all activities associated with scheduling, Rostering, Capacity planning, Shrinkage, FTE calculation, monitoring, etc. effectively. Also to achieve the business objective & service level objectives by maximizing...

**Overview** As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use...

**Overview** Ten exists to become the world’s most trusted service provider. As Workforce & Operations Manager, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short, medium, and long-term time periods. Supporting a large global...

Our client is seeking a MarTech Implementation specialist who will work in collaboration with the Head of Business Intelligence, UX & UI Specialists as well as marketing teams across the globe to decipher business analytics requirements and deliver implementations which meet those requirements - Product owner of digital analytic tools, responsible for set...

Growing BPO seeks to employ a Workforce Analyst Assistant Manager / Team Leader **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time while tracking,...

Job SummaryDurpro Workforce Solutions is seeking a skilled and experienced Senior Production Manager to join our team. As a key member of our production department, you will be responsible for achieving production targets while adhering to company standards. This position requires a proven track record in motivating and supervising staff to achieve and meet...

**Overview**TTEC is a global company that specializes in delivering exceptional customer experiences through its combination of humanity and technology. We have been helping companies build engaged, pleased, and profitable customer experiences since 1982.As a Team Lead at TTEC, you will play a crucial role in bringing our mission to life. You will be part of...

2+ years of previous experience in a workforce management role, such as a real time analyst or workforce analyst - 3+ years of previous experience in a contact center environment using contact center technologies, such as IEX & Nice or similar - Bachelor's degree in an analytical or business field, or comparable business experience with some technical...

**Job Information** - Location- Cape Town- Salary- R400 00 - R600 000 p/a- Job Type- Permanent- Education- Degree/Diploma- Experience- 10+ years- Reference- CMSCPT- - it.careers(at)goldmantech.co.za- Fax- 0866688041We have an amazing opportunity for a CMS Technical Specialist in Cape Town! - A technology-related undergraduate degree, preferred - Extensive...