Workforce Management Specialist

6 months ago


Cape Town, South Africa Smart Talent Full time

As an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams.

A leading retail company is looking for a Workforce Management Specialist to be based in Cape Town.

To configure, manage, develop and maintain our Workforce Management tools through integration and collaboration with Head Office and Logistics stakeholders.
- Integrate with business representatives to understand new business requirements and develop Business Requirement Specifications with the outside vendor.
- Design and deliver an easy to use tool that enables better service and increases profitability.
- Give input into and assist with design and documentation of system specifications.
- Develop process and systems test plans as per business specification.
- Create and establish test environment and facilitate user acceptance testing (UAT).
- Provide input into policies, process, and procedures for the Workforce management system.
- Provide input into the system implementation for enhancements and new releases.

**Requirements**:

- Minimum 3-Year Diploma in Supply Chain/Business Management
- Degree in Business/Project Management will be an advantage
- Industrial Engineering Degree will be an advantage
- Advanced Excel skills
- 5 years’ Management experience
- 8 years’ General Retail/Supply chain experience

**The People Shop (Pty) Ltd**

**012 462 2828**

**Job Type**:Permanent**Job Location**:Cape Town**CTC**:R 950 - R 750 K



  • Cape Town, Western Cape, South Africa The Workforce Group Ltd Full time

    We are currently seeking a skilled Workforce Acquisition Specialist to join our team at The Workforce Group Ltd.Job Type: Full-timeLocation: Epping Industrial AreaSalary: $80,000 - $110,000 per annum (dependent on experience)The ideal candidate will have a strong background in recruitment or placement services, with excellent communication and interpersonal...

  • Workforce Manager

    3 months ago


    Cape Town, South Africa Luno Full time

    **About us**: Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting...


  • Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    About Amazon Development Centre (South Africa) (Proprietary) LimitedAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to...


  • Cape Town, South Africa TTEC Full time

    Specialist, Workforce Management-03YVX Description Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Specialist – Workforce Management – Real Time working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experience TTEC What You’ll be Doing Have a...


  • Cape Town, South Africa TTEC Full time

    Specialist, Workforce Management-03YVX **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Specialist - Workforce Management - Real Time** working onsite in** Cape Town, South Afric**a, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be...


  • Cape Town, South Africa TTEC Full time

    Specialist, Workforce Management Bringing smiles is what we do at TTECfor you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...


  • Cape Town, South Africa TTEC Full time

    Specialist, Workforce Management-03PEA **Description**: Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...


  • Cape Town, South Africa TTEC Full time

    Specialist, Workforce Management Bringing smiles is what we do at TTEC... for you and the customer. As a **Workforce Management (WFM) Specialists are **working onsite in **Cape Town, South Africa,** you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company...


  • Cape Town, South Africa Woolworths Full time

    **Listing reference**: woolw_000707**Listing status**: Online- **Position summary** **Industry**:FMCG & Supply Management - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Introduction** - Are you interested in a Workforce Management Specialist...


  • Cape Town, Western Cape, South Africa Telebest Full time

    Telebest Workforce Management Analyst RoleWe are seeking a highly skilled Workforce Management Analyst to join our team at Telebest.Job DescriptionThe ideal candidate will have experience in coordinating multiple projects and data simultaneously, as well as direct experience as a Workforce Management RTA for at least 2 years. They should also possess strong...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job DescriptionThis WFM role is responsible for creating schedules based on forecast and actual trends.We are looking for a professional who can improve efficiencies and enhance utilization of resources.Support real-time teams to manage and achieve the SLAs.Key Responsibilities:Expert level understanding of Workforce management principles such as Erlang C...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job Title: Group ManagerThe Group Manager will be responsible for leading the forecasting, planning, and resourcing function within our campaigns, as well as managing a team of Planners, Schedulers, and Real Time Administrators (RTA). The ideal candidate will have a strong understanding of workforce management principles, including Erlang C, and experience...

  • Workforce Manager

    6 months ago


    Cape Town, South Africa Mukuru Africa Full time

    Here's a chance to dive into the action as a Workforce Manager in our top-notch **Contact Centre in Cape Town!** As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and...

  • Workforce Manager

    2 months ago


    Cape Town, South Africa Mukuru Full time

    Here's a chance to dive into the action as a Workforce Manager in our top-notch Contact Centre in Cape Town! As the Workforce Manager, you'll be the maestro behind the scenes, orchestrating productivity for our amazing customer support team. Your mission? Assess, analyze, and report on employee productivity at individual, inter-departmental, and department...

  • Workforce Manager

    6 months ago


    Cape Town, South Africa Isilumko Staffing Full time

    URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

  • Workforce Management

    6 months ago


    Cape Town, South Africa Isilumko Staffing (CPT) Full time

    URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Workforce Manager Job DescriptionAbout the Role:We are seeking a highly skilled Workforce Manager to join our team at Mukuru. As a Workforce Manager, you will be responsible for optimizing workforce productivity and efficiency in our Contact Centre.Key Responsibilities:Develop and implement workforce management strategies to improve productivity and...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    At WNS Global Services, we are seeking a seasoned Workforce Optimization Manager to spearhead our forecasting, planning, and resourcing efforts. If you have a proven track record of driving efficiency and reducing resource costs, this could be your dream job.About the RoleThis is an exciting opportunity to join our team as a Workforce Optimization Manager....


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    About this role:Job Summary:We are seeking an experienced Senior Workforce Manager to join our team at WNS Global Services. As a key member of our Contact Center Operations team, you will be responsible for forecasting, planning, and resourcing functions within our campaigns, as well as the management of a team of Planners, Schedulers, and Real Time...


  • Cape Town, Western Cape, South Africa WNS Global Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Workforce Management Lead to join our team at WNS Global Services. The successful candidate will be responsible for managing and optimizing our workforce to ensure seamless delivery of services to our clients.Key ResponsibilitiesDevelop and implement effective workforce management strategies to meet...