Workforce Management Specialist

Specialist, Workforce Management-03YVX **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Specialist - Workforce Management - Real Time** working onsite in** Cape Town, South Afric**a, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be...

The Western Cape Government invites applications from experienced professionals to join its team as a Workforce Optimization Specialist.This role offers a unique opportunity to contribute to the development of data-driven HR strategies that drive business outcomes and improve organizational performance.Key ObjectivesTo develop and maintain a comprehensive...

URGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...

Senior Specialist, Workforce Management Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Have a passion to solve work puzzles? Are you looking for...

Senior Specialist, Workforce Management-041UO **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Have a passion to solve work...

Job OverviewWe are seeking a seasoned Workforce Management Leader to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for managing end-to-end workforce-related activities for our clients.About the RoleManage internal and external stakeholder relationships to ensure effective governance and performance...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...

Job title : Workforce Management AnalystJob Location : Western Cape, Cape TownDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries About the jobDialer Specialist  Core ResponsibilitiesOversee the configuration, optimization, and troubleshooting of dialer systems. Monitor the performance of the dialer software and adjust...

About the PositionWe are seeking a Director of Workforce Optimization to join our team and drive data-driven decision making within the Western Cape Government.As a key member of our workforce planning team, you will be responsible for leveraging advanced data analytics to optimize people management and organizational performance.You will lead strategic...

Our client based in Cape Town is seeking a RTA / Workforce Manager to join their fast growing team within the BPO industry. **Job Description**: The RTA / Workforce Manager preparing and analyzing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other...

**Job Description:**About EXLEXL is a leading business process and technology services company. Our mission is to help our clients achieve their strategic objectives through innovative solutions that deliver value.Job Summary:We are seeking a highly skilled Capacity Planning Manager to join our team. The successful candidate will be responsible for managing...

Talent Management Specialist sought to oversee the HR function for our corporate workforce, partnering with leadership to shape HR strategies, boost employee engagement, ensure compliance, and optimize workforce performance while fostering a culture of innovation, well-being, and employer branding.Responsibilities:Oversee the HR function for our corporate...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...

R17000 - R20000 ctc p/m Growing BPO seeks to employ a Workforce Analyst Scheduler / Real Time Analyst **Duties & Responsibilities**: - Generates schedules accordingly to meet the business requirements enabling superior customer service - Monitors all dialer activities and leads while ensuring adherence to strategy - Monitors the inbound queue real-time...

**Introduction** Metropolitan is one of the oldest financial services brands in South Africa. With a 116-year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa's people through affordable financial solutions that create financial growth and security. Metropolitan operates in South Africa, but...

Driving Innovation and Trust: Ten's Journey to Redefine Service Excellence Ten is on a mission to become the most trusted service business in the world. Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining...

Team Leader/Scheduler Reports to - Assistant Manager / Manager - WFM **Job Purpose** Team Leader - WFM will be responsible for managing all activities associated with scheduling, Rostering, Capacity planning, Shrinkage, FTE calculation, monitoring, etc. effectively. Also to achieve the business objective & service level objectives by maximizing...

**Overview** As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use...

**Overview** Ten exists to become the world’s most trusted service provider. As Workforce & Operations Manager, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short, medium, and long-term time periods. Supporting a large global...

Production Management SpecialistWe are seeking an experienced Production Management Specialist to join our team based in Blackheath, Cape Town. As a Production Management Specialist, you will be responsible for managing a workshop with 26 technical staff, coordinating with Sales and Operations on projects, scheduling, and deadlines.Key Responsibilities:-...