Workforce Management Leader

4 days ago


Cape Town, Western Cape, South Africa WNS Full time
Job Overview

We are seeking a seasoned Workforce Management Leader to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for managing end-to-end workforce-related activities for our clients.

About the Role
  • Manage internal and external stakeholder relationships to ensure effective governance and performance management.
  • Oversee forecasting, planning, and scheduling processes to optimize resource allocation and meet client needs.
  • Develop and implement process improvements to enhance operational efficiency and quality.
  • Maintain excellent communication and interpersonal skills to motivate teams and resolve customer escalations.
Required Skills and Qualifications
  • Minimum 5-7 years of experience in Workforce Management at a management level.
  • Proven track record of delivering high-quality results in a fast-paced environment.
  • Strong analytical and problem-solving skills, with ability to work with complex data sets.
  • Excellent verbal and written communication skills, with ability to present information to stakeholders.


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