Senior Specialist, Workforce Management
3 weeks ago
Senior Specialist, Workforce Management
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC
**What You’ll be Doing**
Have a passion to solve work puzzles? Are you looking for an opportunity to experience something new each day? In this role, you'll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients' needs. With a passion to continuously improve processes, you’ll analyze and compare staffing and revenue reports from the past to prepare daily, weekly, and monthly reports to make recommendations for upcoming months. Enjoy thinking about the big picture and planning for the future to support the team and clients? You’ll make sure scheduling policies are followed as you survey the landscape for what’s ahead and support the business in this key planning role.
**D**uring a Typi**cal Day, You’ll**
- Pinpoint areas for improvement through monitoring call volumes, managing agent staffing, scheduling processes, and forecasting future needs for a successful client program
- Use your knowledge and understanding of client needs to analyze and prepare staffing reports while comparing new information to old reports
- Forecast and recommend staffing headcounts on a long-term basis
**What You Bring to the Role**
- 6 months or more data analysis experience
- Associate degree, technical school or equivalent work experience
- Engage and support the team in making sure they have the proper tools and systems to accomplish day-to-day tasks
- Solution-oriented mindset
- Understanding, interpreting, and manipulating data for reporting
**About TTEC**
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
**Primary Location**: : ZA-Western Cape-Cape Town
-
Senior Specialist, Workforce Management
3 weeks ago
Cape Town, South Africa TTEC Full timeSenior Specialist, Workforce Management-041UO **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Team Lead working onsite in Cape Town, South Africa, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be Doing** Have a passion to solve work...
-
Specialist, Workforce Management
2 weeks ago
Cape Town, South Africa TTEC Full timeSpecialist, Workforce Management-03YVX **Description**: Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Specialist - Workforce Management - Real Time** working onsite in** Cape Town, South Afric**a, you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll be...
-
Workforce Optimization Specialist
5 days ago
Cape Town, Western Cape, South Africa Western Cape Full timeThe Western Cape Government invites applications from experienced professionals to join its team as a Workforce Optimization Specialist.This role offers a unique opportunity to contribute to the development of data-driven HR strategies that drive business outcomes and improve organizational performance.Key ObjectivesTo develop and maintain a comprehensive...
-
Workforce Management Specialist
3 weeks ago
Cape Town, South Africa Smart Talent Full timeAs an Executive Search and Career Consultant specializing in the niche market of Supply Chain, we represent some of the top leaders and are called upon by blue chip organizations in the country to secure talent and assist them in building high performance teams. A leading retail company is looking for a Workforce Management Specialist to be based in Cape...
-
Workforce Management
2 weeks ago
Cape Town, South Africa Isilumko Staffing (CPT) Full timeURGENT: Workforce Manager Our client in the BPO Call Centre is currently looking for a Workforce Manager to join their team. **Requirements**: - 4 years minimum experience in Workforce Management - Dialer experience for outbound campaigns a must - Excellent skills in forecasting, scheduling and real-time time management a must - Strong organizational...
-
Workforce Manager, Aws Customer Service
1 week ago
Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation...
-
Workforce Management Leader
4 days ago
Cape Town, Western Cape, South Africa WNS Full timeJob OverviewWe are seeking a seasoned Workforce Management Leader to join our team in Cape Town, South Africa. As a key member of our operations team, you will be responsible for managing end-to-end workforce-related activities for our clients.About the RoleManage internal and external stakeholder relationships to ensure effective governance and performance...
-
Senior Accounting Manager
12 hours ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeWe are looking for a skilled Senior Accounting Manager to join our team at Aquarius Specialist Recruitment. The ideal candidate will have a strong background in financial management, with expertise in areas such as financial record keeping, budgeting, and cash-flow management.Key ResponsibilitiesThe Senior Accounting Manager will be responsible...
-
Senior Technical Specialist
2 days ago
Cape Town, Western Cape, South Africa RareCruit (Pty) Ltd Full timeRareCruit (Pty) Ltd is a leading company in the industry, and we are seeking a highly skilled and experienced Senior Technical Specialist to join our team.The successful candidate will be responsible for supporting the Engineering Manager in overseeing all technical aspects of the company, ensuring high-quality project execution within tight deadlines.This...
-
Workforce Manager Bpo
2 weeks ago
Cape Town, South Africa Surgo HR & Training Full timeSurgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for a...
-
Workforce Management Analyst
3 weeks ago
Cape Town, Western Cape, South Africa EXL South Africa Full timeJob title : Workforce Management AnalystJob Location : Western Cape, Cape TownDeadline : March 24, 2025Quick Recommended LinksJobs by Location Job by industries About the jobDialer Specialist Core ResponsibilitiesOversee the configuration, optimization, and troubleshooting of dialer systems. Monitor the performance of the dialer software and adjust...
-
Director of Workforce Optimization
7 days ago
Cape Town, Western Cape, South Africa Western Cape Government Full timeAbout the PositionWe are seeking a Director of Workforce Optimization to join our team and drive data-driven decision making within the Western Cape Government.As a key member of our workforce planning team, you will be responsible for leveraging advanced data analytics to optimize people management and organizational performance.You will lead strategic...
-
Senior Culinary Specialist
2 days ago
Cape Town, Western Cape, South Africa Belmond Management Limited Full time**Culinary Excellence at Mount Nelson, A Belmond Hotel**We are seeking a skilled Senior Culinary Specialist to join our team. As a key member of our culinary team, you will be responsible for delivering exceptional gastronomic experiences to our guests.**Primary Responsibilities Include:**Preparing food and providing prompt, courteous, and accurate service...
-
Bpo Rta
1 week ago
Cape Town, South Africa Surgo HR & Training Full timeOur client based in Cape Town is seeking a RTA / Workforce Manager to join their fast growing team within the BPO industry. **Job Description**: The RTA / Workforce Manager preparing and analyzing agent schedules in order to meet service level requirements in the most efficient manner possible within work rules, legal requirements, and other...
-
Senior Production Manager Cape Town
2 days ago
Cape Town, Western Cape, South Africa Faith Cv Sourcing Specialists Full timeFaith Cv Sourcing Specialists has an exciting opportunity for a Senior Production Manager to join our team in Cape Town.This challenging role requires experience in managing a large workforce, developing staff, and improving operations through lean initiatives.Main Objectives:Maximize plant efficiencies to achieve daily production plans while maintaining...
-
Junior Workforce Planner Cape Town
1 week ago
Cape Town, South Africa Ten Group Full time**Overview** As Workforce Planner Junior, you will be part of a global team that will play an integral role in ensuring the reliability and consistency of our 24-7 service through appropriate staffing and planning over short-term time periods. Supporting a large global operation with constantly changing volume, location and language needs, you will use...
-
Senior Financial Management Role
6 days ago
Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full timeAbout the RoleAquarius Specialist Recruitment is seeking a highly skilled Senior Financial Management Role professional to join our team. As a key member of our finance department, you will be responsible for maintaining accurate and up-to-date financial accounting records for all business entities.Duties and ResponsibilitiesCompile financial statements that...
-
Workforce Planning Manager
3 days ago
Cape Town, Western Cape, South Africa Evolution Gaming Limited Full timeJob OverviewWe are seeking an experienced HR professional to join our team as a Human Resources Business Partner.In this role, you will drive strategic HR initiatives across the full employee lifecycle and work closely with business functions to provide high-impact HR business support.You will provide guidance and input on business unit restructures,...
-
Revenue Growth Specialist
21 hours ago
Cape Town, Western Cape, South Africa The Workforce Group Ltd Full timeRole Overview:The Revenue Growth Specialist is a key role within our sales team at The Workforce Group Ltd. This position is responsible for developing and implementing strategies to achieve revenue growth and expand our customer base.About the Job:This is an exciting opportunity to work closely with the General Manager: Sales or Regional Sales Director to...
-
Senior Client Servicing Specialist
6 days ago
Cape Town, Western Cape, South Africa Sygnia Asset Management Full timeAbout the RoleWe are seeking a highly motivated and experienced Senior Client Servicing Specialist to join our team at Sygnia Asset Management.The successful candidate will have a proven track record in delivering exceptional client experiences, developing strong relationships with clients, and driving business growth.The ideal candidate will be a strategic...