Key Account Manager

4 months ago

Johannesburg, South Africa Indaloyezwe Human Capital Full time

**JOB PURPOSE**

Responsible for selling the company's products by identifying leads, educating prospects on products through calls, trainings, presentations, and providing existing customers with exceptional support.

**QUALIFICATIONS AND EXPERIENCE**
- Grade 12 (must have Mathematics)
- Customer Care and or Marketing diploma, degree and or relevant experience (advantageous)
- At least 5 years’ experience within Customer Care/ Sales/ Brand Ambassador environment
- Must have experience with dealing with Senior Management in Organizations
- Experienced with several systems (Syspro, Microsoft - Intermediate etc.)
- Full understanding of design and production costs to include waste, downtime, scrap, and re-work.
- Valid driver’s license. (Unendorsed) with own reliable vehicle
- Willing to travel (nationwide when needed)
- Must be able and willing to pursue new business opportunities.
- Must be well presented and professional.

**ROLES AND RESPONSIBILITIES**
- Maintaining and growing key accounts as well as being responsible for developing new business.
- Developing relationships with customers and ensuring strategic alignment.
- Identifying new business opportunities by leveraging the full potential of the company’s products.
- Identify customer needs and driving opportunities in alignment with the business strategy.
- Ensuring timeous and correct delivery of products to customers.
- Effectively implementing price increases maintaining price lists for customers.
- Assist in developing and implementing a strategic plan based on the company strategy and customer expectations.
- Researches and gathers appropriate information on target markets to qualified leads; plans and executes an effective sales approach.
- Represents the Company at different designer/ furniture tradeshows.
- Able to cultivate strong multi-player relationships.
- Conduct sales trips in their specific markets to personally contact qualified clients.
- Prepare customized bid proposals and conducts bid presentations.
- Maintain a well-informed working knowledge of all product ranges, production workflow, warrantee, and guarantee, etc.
- Generates sales reports including all booking reports and other daily, weekly, monthly, and annual reporting as directed (i.e., Visit Report, Sales vs. Budget for relevant region and Volume vs. Budget reports).
- Facilitate sales, goals and develop long term partnerships with customers.
- Liaise with customers with regards to forecasting and stock control.
- Responsible for timely follow up and on-going sales relationships with qualified clients to ensure ROI of attended shows/events.
- Manage support staff including monitoring of assignments, productivity, and overall well-being.
- Actively contribute to teamwork through participation in staff meetings and by actively supporting colleagues.
- Motivate team.
- Demonstrate behaviours which reflect the company vision and values.
- Acting responsibly and performing your work in accordance with safety standards applied and directions given by your Manager, the Regulations, or relevant codes of practice.
- Supervise and control resource effectively to support customer delivery requirements and Lean Manufacturing principles.
- Monitor and maintain company Absence Control Procedures to ensure maximum attendance levels.
- Conduct incident, accident, non-conformity investigations ,associated reporting and action closure.
- Ensure KPIs are met by working to the overall plan, including management of, and reporting.
- Identify core needs and offer customized solutions to our clients.
- Provide product expertise within team and respond to operator queries.
- Work proactively with support functions to fully define the processes/procedures/controls relevant the team activities.
- Provide support and input to continuous improvement activities within the team.
- Liaise and communicate with other departments and ensure an effective interface is maintained.
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal customer satisfaction.
- Work collaboratively, negotiate, and engage with key stakeholders to facilitate delivery and compliance with the production and customer strategy.
- Communicate with stakeholders the impact of market change, product changes and potential effects on customer complaints.
- Liaise and communicate with other departments to ensure effectiveness in resolving customer care complaints.
- Ensure an effective interface with other departmental staff is maintained.
- Support, comply and ensure complicity with the warranty and guarantee agreements of the Company all the Companies policies and procedures, Quality and Environmental policies and procedures, etc.

**Education**:

- Diploma (required)

**Experience**:

- manufacturing: 5 years (required)
- Lean Manufacturing Principles: 5 years (required)

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