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Reservationist

2 months ago

Johannesburg, South Africa AccorHotel Full time

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

**Job Description**:

- Process and input group, FIT and corporate reservations following hotel reservations policy
- Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Ensure all reservations are accurately actioned within the same working day.
- Date stamp and file processed reservations in the designated areas
- Clear past reservations from filing cabinets to be stored in box files each month.
- Take personal responsibility to ensure that all inquiries are addressed.
- Ensure all outward correspondence complies with company procedures, and any unusual correspondence is authorised by the Reservations Sales Manager.
- Assist in the preparation and checking of the rate manual.
- Check and update, as necessary, rates in the computer system.
- Adhere to rates published in the Rate Manual or rate advertisements. Exceptions to the published rates must be made through the Sales Manager
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially with guest check in and check out during peak periods of activity
- Any other duties assigned from time to time by the Department Manager/Supervisor

**Qualifications**:

- Relevant hotel experience.
- Ability to work efficiently in a team based environment.
- Strong team player with an eye for details
- Must possess excellent communication and guest service skills
- Self motivated with excellent organizational skills, proven initiative and ability to complete assignments in a timely manner

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