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Gaming Operations Manager
2 months ago
**Responsibilities**:
- Oversee the daily operations of the gaming facility
- Ensure excellent customer service and guest satisfaction
- Monitor gaming activities to ensure compliance with regulations and policies
- Handle customer inquiries, complaints, and resolve any issues that may arise
- Maintain accurate records of gaming transactions and financial reports
- Collaborate with other departments to coordinate events and promotions
- Implement and enforce safety and security measures within the gaming facility
**Requirements**:
- Previous experience in a hospitality or guest services role is preferred
- Excellent communication and interpersonal skills
- Knowledge of gaming regulations and procedures is a plus
- Ability to handle high-pressure situations with professionalism and composure
- Detail-oriented with strong organizational skills
- Must be able to work flexible hours, including evenings, weekends, and holidays
**Job Type**: Permanent
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