Duty Manager

2 weeks ago

Camps Bay, South Africa Tych Business Solutions Full time

Our client in Camps Bay, Western Cape, South Africa is looking for an experienced Front
Office Duty Manager.

**Requirements**:

- Grade 12
- Hospitality Qualification (advantageous)
- OPERA
- At least 2 years experience in the same or similar position
- Familiar with duties and procedures in the hotel / self-catering apartments and/ or Airbnb
- Own reliable transport
- Must speak, read, write, and understand English at a professional level

**DUTIES & RESPONSIBILITIES**:
**Front Desk**:

- Introduce and maintain the most efficient check-in/out procedures.
- To ensure that reservations are taken correctly and courteously.
- Ensure guests are greeted, checked in to allocated rooms promptly and courteously
- Ensure credit control procedures are strictly adhered to.
- To ensure that accounts are balanced daily.
- Manage the arrival and departure turnover.
- Ensure collection and delivery of luggage to the apartments is done efficiently.
- Daily spot checks of suites and rooms to ensure 5 star standards.
- Nominating and identifying club members.

**Communication**:

- To ensure effective liaison between reservations and front office staff with other departments.
- Ensuring that all staff members are aware of all activities.
- Ensure accurate and timeous submission of all reports and administrative work.
- To attend all management meetings as required.

**Guest relations**:

- Readily available at all times to deal with problems or complaints.
- Tend to and arrange for guest needs.
- To monitor trends within the industry and make suggestions how these could be implemented.

**Job Types**: Full-time, Permanent

Ability to Relocate:

- Camps Bay, Western Cape: Relocate before starting work (required)

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