Front Office Manager

2 weeks ago

Camps Bay, South Africa Career Custodians Full time

Embark on a captivating journey with Village N Life, where we transcend the ordinary to become a celestial beacon of Hospitality Excellence. Nestled in the alluring embrace of Camps Bay, we don't just manage hotels; we craft compelling narratives of timeless moments. If you're seeking a sanctuary where your career flourishes in a nurturing environment, and where enticing staff rewards unfold like treasures waiting to be discovered, welcome to your oasis.

Village N Life extends an invitation for you to join our exceptional team as a Front Office Manager, offering you the opportunity to be a vital conductor in our symphony of hospitality. At Village N Life, we don't merely greet guests; we curate immersive experiences. As a Front Office Manager, you will take the helm of guest interactions, ensuring that each encounter is a seamless blend of warmth, efficiency, and unparalleled service. Your role extends beyond the initial welcome; you become the storyteller, orchestrating a journey that unfolds from check-in to cherished memories.

Minimum Requirements:

- Matric
- Hospitality diploma / experience
- Working knowledge of Opera
- Computer literate
- Familiar with the duties and procedures of the Front Office Department

Main duties:

- Maximize room revenue, room sales and achieve maximum room rates
- Responsible for the financial aspects of the Front Desk Operation by ensuring that all charges raised and deviances recorded
- All debtors are recorded, accounted for, and all supporting documentation is gathered and given to accounts department.
- Responsible for adhering to operating systems and procedures for the Front Desk Department in compliance with company standards and procedures.
- Act as Host Manager when working DM shifts
- Responsible for the provision, implementation and monitoring of guest services throughout the unit in accordance with company standards and requirements
- Responsible for ensuring liaison between Front Desk and Maintenance departments are undertaken on a daily basis, and that all units are maintained on a day to day basis.
- Ensure that all fruit platters, mineral waters and other room drops are ordered accurately, and delivered to room on time with correct serving utensils.
- Check and return rooms to reception as soon as they are ready.
- Duty manger shifts, with responsibilities including opening and closing the hotel, receiving of deliveries, checking guest satisfaction in the restaurant, opening and closing of the conference center, VNL membership sign up and ensuring liaison between Front Desk and Maintenance and Housekeeping is undertaken on a daily basis, and that all units are available and maintained on a day-to-day basis.
- Ensure daily pit checks & credit checks are done.
- Ensure detailed handover of shifts are done in an orderly and unrushed manner.
- Ensure that all lost property is recorded and stored.
- Report public area maintenance problems to the relevant department immediately.
- Ensure that all guest complaints are followed up and rectified immediately and in a professional manner.
- Ensure that the reception area creates a positive impression by keeping it neat, tidy and orderly.

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