Night Manager

2 weeks ago

Camps Bay, South Africa Tych Business Solutions Full time

**Job ID**: 90963**Date Posted**: Posted 9 mins ago**Location**: Camps Bay**Job Title**: NIGHT MANAGER - CAMPS BAY - WESTERN CAPE

**Minimum Requirements**
- Matric
- 5 years previous experience in the same / similar position
- Familiar with all the duties and procedures of the hotel environment
- Opera
- Opera Cloud advantageous

**Duties and responsibilities**
- Working the night shift at the Front Desk
- Assist guests with check in process, assign rooms, issuing room keys and managing requests
- Verify and prepare for next day guest arrivals and departures
- Monitor hotel security cameras
- Resolve Guest Complaints
- Ensuring all End Of day tasks are completed
- Auditing and account reconciliation from day shift
- Verify all revenue expenses from day shift
- Post room charges
- Investigate and resolve issues found on accounts
- Preparing reports for the day shift and for various departments
- Ensuring accuracy of room rates
- Answering all incoming calls
- Confirmation of guest information and payment methods
- Ensure a high level of guest services and relations to ensure they have a positive experience

Upselling of other products and service partners

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