Host Manager

2 weeks ago


Camps Bay, South Africa Career Custodians Full time

An eclectic accommodation collection in the vibrant neighborhood of Camps Bay is looking for a passionate Host Manager to support as established team. Let us know if you have what it takes.

**MINIMUM REQUIREMENTS**
- Grade 12 or equivalent
- Accommodation Certificate/ Hotel School diploma is advantageous
- Previous experience in the same or similar position in a 4/5 star hotel
- Familiar with all duties and procedures in Front Office / Reservations Department and Hotel Operations
- Opera experience is essential

**DUTIES AND RESPONSIBILITIES**
- Ensure that the arrival experience to be of extremely high quality
- Focus on arrival, eta’s, bed configurations and special requests
- Room checks to be done personally (pre-arrival & exit checks)
- Maintaining standard specs throughout property
- Ensure Dynamic rostering according to operational requirements
- Ensure that all reviews to be responded to within 48 hours
- Maintain SOP's throughout operations
- Ensure company vehicles to be clean, polished, logbook, status report & petrol control
- Follow up and respond to relevant complaints or reports
- Ensure daily allocations are completed with maximum efficiency
- Standard stock and back up store protocol maintained
- Extensive Care Program to be maintained 100%
- Stock and consumables ordered and stock levels maintained within budget
- Ensure Property inspections are conducted
- Communicate and action any maintenance/facilities matters by observations
- Ensuring all gardens and potted plants are attended to
- Ensuring the Monthly evacuation simulation procedures to be done
- Complete incident reports
- Assist with the launch of the annual leave planner and schedule
- Conduct scheduled, structured, on-site HR audits of all products and business units
- Achieve Expense Budget for the month
- Sign off your monthly income statement with back-up for variances
- Manage petty cash
- Manage order book procedure according to company policy


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