Duty Manager

7 months ago


Johannesburg South, South Africa Thaba Eco Hotel Full time

Duty Managers greet the hotel’s VIP guests, check cleanliness of public areas, coordinate with departments to maintain proper Front Office functions and assist reception.

Assist in VIP’s arrival and departure in absence of guest relation officers.

Reconcile transfer company accounts

Check cleanliness of lobby and public areas, lights and general maintenance. Front Office staff are in proper and orderly appearance and behaviour.

Give instructions to the Night Audit shift, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no
- shows

Assist in handling room lock problems.

Co-ordinate with all departments concerned in order to maintain Front Office functions properly.

Operates the front office computer system in order to assist front office attendants.

Answer guests’ enquiries, handles complaints and attend to the needs of the guests.

Authorise charges to be made for late departures and/or compliments on them.

Promote and maintains good public relations.

Follows up in credit check report, liaise with credit manager.

Responsible for front office operation during the absence of Front Office Manager.

Handle cash and end of day checking

Ensure regular maintenance on golf carts

Conduct night audit on a regular basis

Complete night audit duties as per policy and procedures

Minimum of 3 years experience in similar position in a 4 or 5-star environment.

Should be familiar with basic computer skills and Switchboard.

**Job Types**: Full-time, Permanent

**Salary**: R14,000.00 - R15,000.00 per month

Ability to commute/relocate:

- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Duty Manager: 3 years (required)

License/Certification:

- Code 8 Driver's license (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)


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