Senior Regional Service Manager

7 days ago

Johannesburg, South Africa Tomra Full time

Company Description

About TOMRA

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

**Job Description**:
As Senior Regional Service Manager you have the overall responsibility for growing the services business both in revenue and margin as well as delivering best-in-class customer service. This includes the end-to-end ownership of the services business in the Sub-Saharan region, from service sales involvement and technical support, through to services execution, service administration, warehouse and customer satisfaction.

**Regional Leadership**:

- Develop and deploy a services growth strategy for the Southern African region in cooperation with the Head of Service.
- Responsibility for P&L management, cost control, budgeting and forecasting of local delivery team.
- Ensure services growth targets are met in revenue and margin
- Actively use the install base to identify and secure services growth
- Manage and build local skills and competencies in terms of technical support and training
- Expanding the services portfolio based on local market needs
- Ensure service execution surpasses industry standards
- Drive service innovation
- Management of open receivables
- Support of BBBEE strategy of TOMRA South Africa
- Being active member of local South Africa and global service management team
- To ensure the teams delivers best in class customer service
- Responsibility for Building and Facility management

**Safety & Quality**:

- Promote a “Safety first” culture throughout the company, our customers, and our industry.
- Ensure adherence to safety and quality across all facets of our operation and customer delivery (OHSA)
- Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required
- Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience

**Service Excellence**:

- Manage your service business based on data driven KPIs and standards
- Deliver service excellence by implementing services standards and best practices
- Implement a Continuous improvement mindset by managing and monitoring key KPI’s and service levels and completing root-cause analysis to identify improvement opportunities
- Work in partnership with the wider Tomra Mining team to drive strategic direction and provide effective leadership throughout the local organization.
- Provide feedback, mentoring and coaching to managers and leaders throughout the region to foster a culture of excellence, continuous improvement and innovation.

**Winning Culture**:

- Build a high performing team by coaching and developing your team and delivering high engagement
- Create and drive an organisational culture where employees are engaged and motivated through demonstrated leadership effectiveness, with a customer first mindset.

**Qualifications**:

- Bachelor or master’s degree
- ** People management with strong focus on diversity, equality and inclusion. 5 years of Leadership experience**:

- Technically competent
- >5+ years proven success in building and driving high performing teams within a local service organization.
- Business management experience
- Motivated, self-driven
- Frequent travel required (60-80 days per year)
- Flexible working hours where needed, but with a strong emphasis on a substantial office presence (4/5 days when not travelling).
- Fluent in English spoken and written, other regional languages a plus
- Experience in defining strategic plans for business functions in collaboration with cross-functional stakeholders
- ** Strong Leadership skills, experience in leading a services organization is a must**:

- Driving license/Passport /Police Clearance

Additional Information

Are you interested?
- Please send us a short motivation letter, why you are a good fit for this position.
- A CV in English
- Certificates / Degree / similar documents
- Desired Salary
- Notice Period

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