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Administrator: Client Services

4 months ago

Cape Town, South Africa BCXP Full time
Business unit, Department, ReportingBusiness UnitCloud Platform Solutions DepartmentService Management - QualityJob gradeOP1

 

Core Description

To provide accurate information on configurations and their documentation to support all the other Service Management processes, assist team with technical solutions and coordination with other teams in the business. The incumbent will also be required to maintain SHEQ compliance and storerooms for the client.

Key Deliverables / Primary Functions
  • Compile and Distribute Reports to SIM’s and the Client
  • Maintain SHEQ administration tasks on client site
  • Manage and maintain IT Storerooms on client site
  • Interface with Process Owners and technical support teams
  • Review Resource Activities of team members and on Customer level
  • Perform Analysis of Data used for Customer reporting
  • Monitor Process Activities in the environment
  • Verify Quality of Information in the CMDB
  • Escalate Inconsistencies in CMDB to relevant support teams
  • Review and Audit Data Integrity of the CMDB
Core Functional Skills & CapabilitiesITIL Service ManagementMicrosoft OfficeCommunicationData ManagementCustomer ServiceCore Behavioural CompetenciesJob MatchCreating & InnovatingDelivering Results & Meeting customer expectationsPersuading and InfluencingWorking with peopleWriting and ReportingMinimum QualificationsNQF 4: Grade 12 National DiplomaAdditional Education -Preferred /AdvantageExperience

2 years exp or more in a similar position, within a complex IT environment

CertificationsITIL 4 Foundation preferredProfessional Memberships in Relevant IndustryLevel of Engagement & Span of ControlSpan of Control0Level of EngagementInteracting with clients as well as relevant stakeholders within BCX.

 

Special Requirements / Employment ConditionAbility to work extended /long hours as and when requiredWorkplace / Physical RequirementsFull-time Client Based PositionBillable