Technical Support Specialist

5 days ago


Johannesburg, Gauteng, South Africa Absa Group Full time

About Absa Group Limited

Absa Group Limited is a leading financial services group in Africa, offering a wide range of products and services across personal and business banking, corporate and investment banking, wealth and investment management, and insurance.

Our mission is to empower Africa's tomorrow by delivering innovative financial solutions that meet the evolving needs of our customers. We are committed to building a strong, sustainable future for all our stakeholders.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. The successful candidate will provide application support for specified tech products and services, including first-line support and basic optimization, administration, configuration, maintenance, and troubleshooting with end users.

Main Responsibilities

* Apply problem-solving skills to resolve technical issues on existing applications*

* Take ownership of developing advanced design thinking and problem-solving skills in preparation for greater complexity and changing technology*

* Implement configuration, optimization (e.g., upgrades), and maintenance activities (e.g., regular maintenance patches) for enterprise-wide applications*

* Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products and Services*

* Provide inputs into application documentation for end users*

* Leverage application documentation to guide users through application support processes*

* Leverage knowledge gained on support/trouble-shooting processes to make recommendations for user documentation and/or application changes/enhancements*

* Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and minimize issues*

* Follow governance and risk procedures for all application support (e.g., upgrades, maintenance, etc.)*

Requirements

* Minimum 2 years+ experience*

* Core language features*

* Basic server infrastructure understanding*

* Call management systems*

* Mobile systems for device and contract management*

* Analytics on data extracts*

* Billing systems*

* Project management*

* Process management*

* Problem-solving skills*

Knowledge and Skills

* Results-oriented*

* Strong analytical and problem-solving skills*

* Excellent written and oral communication skills*

* Team player – approachable, ability to share and consult others*

* Understanding of the business context*

Education

Bachelor's Degree: Information Technology

Absa Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Group Limited reserves the right not to make an appointment to the post as advertised



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