Key Accounts Manager

4 days ago


Johannesburg, Gauteng, South Africa The Recruiters Full time

Are you looking for a new and exciting challenge? Do you have a vast amount of General Merchandiser and Houseware experience?

Our client in JHB is looking for a Key Accounts Manager to join their team. You will be responsible for managing and nurturing relationships with the company's most significant clients which include large retailers such as Pick n Pay, Makro, Game, and Spar. The role is vital to maintaining and expanding the company's relationships with clients, ensuring consistent revenue, and delivering top-tier customer service.

Duties and responsibilities include but are not limited to:

Client Relationship Management:

  • Develop and maintain long-term relationships with key accounts (retailers, distributors).
  • Act as the primary point of contact between the company and its key clients.
  • Understand clients' needs and preferences to better align product offerings and services.
  • Regularly visit clients or hold virtual meetings to review performance, resolve issues, and ensure satisfaction.
  • Drive sales for key accounts through targeted strategies and by identifying growth opportunities.
  • Set and achieve sales targets, ensuring alignment with broader company goals.
  • Collaborate with the sales team and marketing departments to promote products and secure larger orders or long-term contracts.

Product Knowledge & Presentation:

  • Maintain deep knowledge of the housewares products offered, including features, benefits, and competitive advantages.
  • Provide clients with product training or updates on new items.
  • Help clients with product selection to ensure they meet their customers' needs.

Negotiation & Contract Management:

  • Negotiate terms of sales agreements, contracts, and pricing with key clients.
  • Ensure that terms are adhered to and resolve any disputes that arise regarding contracts or payments.
  • Manage promotional offers, discounts, and pricing strategies for key accounts.
  • Stay updated on industry trends, competitors, and market demands in the housewares sector.
  • Monitor competitors' product offerings and pricing to remain competitive.
  • Identify new opportunities or markets for expansion.

Problem Solving & Conflict Resolution:

  • Address any concerns or issues from key accounts regarding product quality, delivery, or customer service.
  • Coordinate with other departments like logistics, production, and customer service to solve problems quickly and effectively.

Reporting & Analytics:

  • Track and report on the performance of key accounts, including sales, inventory levels, and client feedback.
  • Provide regular reports to senior management, highlighting key wins, challenges, and opportunities for growth.

Minimum requirements:

  • Matric
  • Bachelor's degree in business, marketing, or a related field
  • 5+ Experience in account management, sales, or retail management within the housewares industry (NON-NEGOTIABLE)
  • Sales Experience: A background in sales or account management, preferably in the housewares, consumer goods, or retail sectors.
  • Negotiation Skills: Ability to negotiate favorable terms and resolve conflicts in a professional manner.
  • Communication: Strong verbal and written communication skills for interacting with clients, internal teams, and executives.
  • Analytical Skills: Ability to analyze sales data, identify trends, and provide actionable insights.
  • Industry Knowledge: Understanding of housewares products, market trends, and customer preferences.
  • Project Management: Strong organizational skills to handle multiple accounts and projects simultaneously.
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