Supervisor Reception
3 days ago
FACULTY OF VETERINARY SCIENCE
ONDERSTEPOORT VETERINARY ACADEMIC HOSPITAL
Supervisor ReceptionPEROMNES POST LEVEL 10
In pursuit of the ideals of excellence and diversity, the University of Pretoria wishes to invite applications for the above vacancy.
The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.
Responsibilities
The incumbent will be responsible for but not limited to the following responsibilities:
- Control and manage the front desk and staff to ensure optimal functioning;
- Ensure that the front desk is organised, professional, friendly, and efficient in attending to clients, staff, students, and the general public;
- Update the reception Standard Operating Procedure (SOP) periodically;
- Ensure that the shift roster and leave are well coordinated;
- Ensure that the financial administration is done according to UP policies;
- Understand the functions of all the various private clinics and/or service providers in order to give correct information and advice to clients;
- Perform patient assessment by evaluating patients to determine the urgency of their need for medical assistance, and re-evaluating patients who wait for any length of time;
- Provide knowledgeable professional advice concerning the care of animals including questions regarding hospital services and fees in accordance with hospital policies;
- Sell pet foods over the counter, exercising a technical knowledge of products sold and giving advice;
- Perform all cashier functions accurately and ensure that UP financial policies are correctly adhered to;
- Evaluate applications from students interested in working after-hours shifts at the front desk and train them;
- Handle telephone calls/enquiries/messages/liaison;
- Book appointments;
- Register new cases;
- Send general e-mails;
- Provide final discharge information;
- Perform day-to-day reception tasks.
- National Diploma in Office Administration or equivalent and two years' experience in reception work at a veterinary clinic or hospital; or
- Grade 12 and four years' experience in reception work at a veterinary clinic or hospital.
- Appropriate knowledge of veterinary terminology, nutrition of small animals, biosecurity measures and procedures, and office equipment;
- Appropriate interpersonal skills to line manage staff and professionally assist clients and OVAH staff;
- Meticulous about detail, professional, and responsible;
- Appropriate language and communication skills;
- Organizing skills and strong service orientation;
- Physical mobility;
- Ability to work under pressure and without supervision;
- Advanced computer skills;
- Ability to work weekends and outside normal working hours when required for continuous service delivery in the hospital.
- Appropriate experience in a high-pressure emergency veterinary clinic environment;
- Appropriate knowledge of veterinary terminology, nutrition of small animals, office equipment, biosecurity measures and procedures.
PLEASE NOTE: All shortlisted candidates may be required to participate in relevant skills assessments as part of the selection process.
The total remuneration package will be commensurate with the incumbent's level of appointment, as determined by UP policy guidelines. UP subscribes to the BESTMED and UMVUZO medical aid schemes and contributes 50% of the applicable monthly premium.
Applicants are requested to apply online at www.up.ac.za, and follow the link: Careers@UP.
In Applying For This Post, Please Attach- A comprehensive CV;
- Certified copies of qualifications;
- Names, e-mail addresses, and telephone details of three referees whom we have permission to contact.
CLOSING DATE: 23 March 2025
No application will be considered after the closing date, or if it does not comply with at least the minimum requirements.
ENQUIRIESMs Granny Maseko, granny.maseko@up.ac.za for application-related enquiries and contact Mrs Tendani Ngoveni, (012) 529 8029 or Sr Lizette Neethling (012) 529 8174 for enquiries relating to post content.
Should you not hear from the University of Pretoria by 31 May 2025, please accept that your application has been unsuccessful.
In accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets, preference will be given to candidates from under-represented designated groups. All candidates who comply with the requirements for appointment are invited to apply. By applying for this vacancy, the candidates consent to undergo verification of personal credentials and related information including, but not limited to, qualifications, criminal record, credit record, current and historic disciplinary proceedings as part of the selection process. The University of Pretoria reserves the right to not fill the advertised positions.
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