Head, Custody Operations South Africa

3 days ago

Johannesburg, Gauteng, South Africa Standard Chartered Life and Careers Full time
Head, Custody Operations South Africa & Southern Africa

The Head, Custody Operations is accountable for:

  • End-to-end client delivery of Financing and Securities Services (FSS) Operations within South and Southern Africa cluster countries operations team covering all the product streams and has responsibility of the operational risk related controls.
  • Management of the day-to-day operations through key metrics such as – volumes, productivity, accuracy, service levels, losses/lapses, issues and risks. Collectively responsible and accountable for the setting and governance of infrastructure processes and frameworks for robust compliance and controls.
  • Implementing and complying with global and regional initiatives and to engage with other Financing and Securities Services countries and regional management in a strongly collaborative manner.
  • Ensure processes performed meet the minimum standards, and meet or exceed client expectations/service level agreements.
  • Provide governance over the service provided by outsource partners and take ultimate responsibility for the level of service provided.
  • To understand, help implement and ensure compliance with country and global Regulatory requirements.
  • To identify and migrate best practice across the region and facilitate dealings with support and sales functions and other businesses.
  • To work closely with business heads to ensure that the services delivered by various operational platforms are of top quality and that client needs are being attended to according to our service level agreements.
  • To ensure that key business practices and service delivery processes are conducted in compliance with Group and country regulatory guidelines and those risks are identified and managed.
  • Management of the day-to-day operations to align to the business strategy and priorities, monitoring action plans, service management, people development and improving operational risk.
  • Ensure that the respective operations teams are optimized in terms of people, process, platform, product and place.
  • Driving cost and processing efficiency in the delivery of services.
  • Act as first point of contact locally for client, and all relevant stakeholders.
  • Participate and contribute to the effective operation of Country/Group specific Business Operational Risk Forums in managing Operational Risks.
Qualifications and Experience
  • Bachelor's degree or above.
  • Minimum of 5 years client services experience in Securities Services with proficient product/process knowledge within securities services.
  • Organised with attention to detail.
  • Client focused and willing to go beyond expectations.
  • Ability to articulate well with all people at different levels.
  • Good analytical skills.
  • Ability to inspire trust and confidence in clients creating credibility.
  • Effective interpersonal and communication (including questioning) skills.
Skills
  • Technical Sales Management.
  • End to end securities service industry knowledge.
  • Communication skills, conflict management and problem solving.
  • Innovative, Results orientated, Opportunity seeker, strategic mindset, Resiliency.
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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